Jackson Hewitt Tax Service

Category: Tax preparation

Address: 80 Rio Rancho Rd, Pomona, CA 91766, USA

Phone: +19513245818

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: Closed

Saturday: Closed

Reviews

Porsha Hogg

Apr 8, 2022

Adrienne Murphy has extreme patience. I thought I had all the documents needed to complete my filing but I forgot one crucial document. She tried to help me solve it by telling me that I could get the document online but just my luck I couldn't access it. She let me go home to find the paper and long behold I found it quickly and when I returned (after helping another client) we resumed. The system was glitchy so she kept apologizing because she felt like she was taking too long. She's very good with communicating with you in regards to what is going on with your information, funny, and very knowledgeable. Highly recommended!

Stacey Rankins

Mar 28, 2022

Adrienne Murphy, was very friendly and knowledgeable. Got my full tax refund, will be back next year!

Elisabeth London

Feb 10, 2022

Adrienne Murphy is the true definition of a Tax Pro! So knowledgeable and personable.. The best, go see her!

Mocha Chocolate

Feb 1, 2022

Adrienne Murphy has great customer service , she is a great worker she will get you out the way . I recommend everyone go to Jackson Hewitt and ask for Adrienne.

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Questions & Answers

Are there ways to file my taxes with Jackson Hewitt that involve limited in-person contact?

Jackson Hewitt Tax Service | Aug 21, 2021
Jackson Hewitt Tax Service | Aug 21, 2021

Yes, Jackson Hewitt offers multiple ways to file taxes for every comfort level. In addition to in-person appointments at Jackson Hewitt offices, you also have the option for limited contact drop-off (where you drop off your documents at an office and go), file with no contact via Tax Pro From Home, or file on your own via Jackson Hewitt Online.

Is it safe to meet with a Tax Pro in person?

Jackson Hewitt Tax Service | Aug 21, 2021
Jackson Hewitt Tax Service | Aug 21, 2021

Jackson Hewitt offices and their staff are committed to keeping you safe. Tax Pros and other office staff are required to wear face coverings, our offices adhere to social distancing protocols, and offices are cleaned and disinfected daily. For those who wish to have minimal face-to-face contact, limited-contact drop-off filing options are available .

Do Jackson Hewitt offices follow the CDC safety guidelines?

Jackson Hewitt Tax Service | Aug 21, 2021
Jackson Hewitt Tax Service | Aug 21, 2021

Yes. Jackson Hewitt offices are following all safety guidelines provided by local, state, and federal authorities, including the CDC.

How do I get a copy of a tax return I filed through Jackson Hewitt?

Jackson Hewitt Tax Service | Aug 21, 2020
Jackson Hewitt Tax Service | Aug 21, 2021

If you have a MyJH account, you can log-in and view your filed tax return. If you don’t have a MyJH account, you can reach out to your local office to see if they have a copy available. If you need a copy of your return from the IRS, you can request a photocopy or a computer transcript. Photocopies and transcripts are free from the IRS. If you need an actual copy, complete IRS Form 4506 and pay a $50 fee for your filed tax return and Form W-2.

Can you help me get copy of my W-2?

Jackson Hewitt Tax Service | Aug 21, 2020
Jackson Hewitt Tax Service | Aug 21, 2021

To get a copy of your Form W-2 or Form 1099, first contact your employer or financial institution. If we used your W-2 to prepare your tax return, you can log into your MyJH account and view your filed tax return including your W-2. If you don’t have a MyJH account, contact your local office to see if they have a copy of your W2 available. You can download Form 4506 at www.irs.gov to request a copy of the return you filed with the IRS.

Where is my refund? I filed with Jackson Hewitt a while ago but my refund hasn’t arrived. How do I find out the status of my refund?

Jackson Hewitt Tax Service | Aug 21, 2020
Jackson Hewitt Tax Service | Aug 21, 2021

We appreciate your business! For security reasons, Jackson Hewitt offices do not have the ability to check the status of your refund with the IRS. Please visit https://www.irs.gov/refunds with your Social Security Number or ITIN, filing status and your exact refund amount to check the status of your current year refund. You can also call 1 (800) 829 - 4477 and use the refund status option offered on the TeleTax system.

What documents do I need in order for you to prepare my tax return?

Jackson Hewitt Tax Service | Aug 21, 2020
Jackson Hewitt Tax Service | Aug 21, 2021

Your life situation plays a big part in determining the documents needed for your tax appointment. Married? Have kids? Own a business? Besides your Form W-2 or Form 1099 income statements, this tool can help you determine other documents you may need to bring- https://www.jacksonhewitt.com/file-taxes-options-products/free-document-checklist/

How can I become a Jackson Hewitt Tax Pro?

Jackson Hewitt Tax Service | Aug 21, 2020
Jackson Hewitt Tax Service | Aug 21, 2021

Training is key to becoming a Jackson Hewitt Tax Pro. Our tax courses are offered at various Jackson Hewitt locations throughout the country. To get details on the Jackson Hewitt tax course most convenient to you, please complete the following form - https://www.jacksonhewitt.com/tax-preparation-classes. One of our Jackson Hewitt offices will be in contact with you.

How do I get a customer service issue resolved?

Jackson Hewitt Tax Service | Aug 21, 2020
Jackson Hewitt Tax Service | Aug 21, 2021

We apologize if your experience with Jackson Hewitt did not meet your expectations. Please call our Customer Service line at 1 (800) 234 - 1040. A live agent will assist you in filing a formal customer service case. A local Client Care Manager should contact you within 24 hours.

How do I file an amended return?

Jackson Hewitt Tax Service | Aug 21, 2020
Jackson Hewitt Tax Service | Aug 21, 2021

Jackson Hewitt Tax Pro can assist you with the IRS amendment process. Call your nearest Jackson Hewitt office for details. We can help correct any errors or omissions on your original return, and in some cases, even change your filing status.

Raquel was awesome n very professional. Definitely using her again.

Mylo Pillard | Aug 21, 2020
Jackson Hewitt Tax Service | Aug 21, 2020

Thank you for the great review of Raquel, Mylo! We look forward to providing you awesome and professional tax service again next year! - Sara, Jackson Hewitt Care Team

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