Kirk Farrel - State Farm Insurance Agent

Category: Insurance agency in Sherman Oaks, Los Angeles, CA

Address: 15315 Magnolia Blvd Ste 405, Sherman Oaks, CA 91403, USA

Phone: +13238766653

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Randy Tepper

Sep 16, 2020

I’ve had State Farm for the past 9 years. I’ve had Kirk as my agent for a little over a year and a half in that time. This office has shown the worst customer service I have ever seen with State Farm. Highly DO NOT recommend. State Farm is a great insurance company with great value, however you need to find the right agent and Kirk is not the right one. Don’t be fooled with being given an automatic agent, you can pick you own agent and I highly recommend you find a new agent but stay with State Farm. Kirk doesn’t care about his customers and you’ll find someone who can do the job much better.

Kailee Quinn

Sep 3, 2020

I have had insurance with State Farm since I was 18 and this location is the first office that made me consider leaving State Farm. They have horrible customer service and think they are too good/too busy to deal with their own customers- don’t worry I switched agents. A few months ago I moved and needed to update my rental insurance policy, when I called in I was told the policy was running over a bit so there would be no payment due at the time and they would either call me or send a bill for the payment. A few months later, and I get a cancellation notice in the mail. They never tried reaching out for payment before the policy was cancelled. I called in again to try to fix it and was told the policy needed to be looked over by underwriting and then they would call me back for the payment. A few weeks later, I never received a call so I called in again to check on the process and to see if I could make a payment. I spoke with Alex, who was unbelievably rude from the beginning. He had no concern for me as his customer whatsoever. He claimed he couldn’t reach out to underwriting or give me an explanation as to if my policy was ready to make a payment on. When I told him I was considering switching agents, he told me I was no longer his customer and he had nothing else to say to me. I asked to speak with someone other than him who might be willing to help me, but he said it was just him and his kids in the office. He is too busy babysitting his kids to give you a call and ask for a simple payment. I understand things are tough during the pandemic, but this was a really simple task that he neglected because he was busy babysitting while at work. I would have easily stayed here if Alex just did his job, but he’d rather do nothing and not help his customers. He will have no concern over your general well being or safety. Zero willingness to help out. LOOK ELSEWHERE- plenty of other agents in the area that will take much better care of you.

Jason Lawrence

May 3, 2020

Kirk and his staff are kind and helpful.

emily holmes

May 1, 2017

Kirk was my agent for 11 years and always gave me the best rates. He was so helpful and readily available. Super positive experience.

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Questions & Answers

How do I download the State Farm mobile app?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

What factors influence car insurance rates?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

What if I have a vehicle that's not listed on the Vehicle Type section?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

Can I use my check card or debit card?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

State Farm accepts most major credit and debit cards.

How fast can I get car insurance coverage?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Can I pay by phone or mail instead of online?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

What is the difference between market value and replacement cost?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

What is the difference between sending my quote and purchasing with an agent?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

Why should I sign up for the Paperless Notice of Privacy Policy?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

What can I do on the State Farm mobile app?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

Is my payment information secure on your website?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

What if I have more than four vehicles or four drivers in my household?

Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022
Kirk Farrel - State Farm Insurance Agent | Jun 22, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

How can I pay for my insurance if I decide to purchase it online today?

Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021
Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021
Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021
Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021
Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021
Kirk Farrel - State Farm Insurance Agent | Aug 21, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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