Address: 3102 N 16th St, Phoenix, AZ 85016, USA
Phone: +16022651466
Sunday: 12–8PM
Monday: 11AM–9PM
Tuesday: 11AM–9PM
Wednesday: 11AM–9PM
Thursday: 11AM–9PM
Friday: 11AM–9PM
Saturday: 11AM–9PM
Stefanie Percy-Fine
I have never been treated so rudely and so poorly by a business. I organize a monthly luncheon for my work, usuallyabout 15 to 30 people. Sometimes we try new local restaurants to order from and they are normally very happy to receive our business and treat us very well. Because we haven't ordered through Nino's before, I called the month before and asked if they could accommodate our order. They asked me to call a day in advance and said it would be no problem. So, I sent out a link to my coworkers to Nino's online menu, they sent me their orders and paid me in advance based on the online pricing. I called today, the day before our lunch, to put in the order. The girl taking the order tells me their prices have increased. For example, a platter which was formerly $12.99 is now $16.99! Quite a large price increase, which means people haven't contributed enough. I told her I would have to call back. I spoke with some of my coworkers who all said they should honor their online pricing. I called back and asked for a manager. I was given the same girl who I spoke with in the beginning who is not a manager according to the person I talked to. I told her the situation and pointed out that it would be good customer service to honor their online prices as this is what they've put out to the public. She said she can't because the new pricing is in the computer. I told her that she could still give a discount on the order to help make up the difference. She told me she won't do that. I asked why no one told me about the price difference when I called a month ago. At first she said she spoke with me and she would have told me about it. I told her that she didn't tell me otherwise I would have asked for the new pricing so I wouldn't end up in a situation like this. Then she told me that the prices only changed 3 days ago so she couldn't have told me about the price increase a month ago. Clearly she's lying and can't get her story straight. Anyway she told me it doesn't matter because she won't discount it or honor the old prices which are still online. Wow. Truly a business who doesn't care about or values their customers. Also it says a lot about their integrity. Well, I let everyone here know that lunch was canceled and let them know how rudely I was treated. I'm just glad we didn't give them any money. Horrible.
Garrett Mehlberg
Food was meh, mostly too salty. Though the club was pretty good. Would give another star but prices online were wildly inaccurate. And since they can't be asked to update, I cant be asked to give them a better review.
Art Polin
Lamb gyro platter is amazing. Greek salad is great. I have enjoyed everything I have ordered so far🤓
Jessica Castillo
Wonderful gyro meals for great prices. Will definitely be back! I got a gyro combo with salad, my husband got a gyro with cheese fries. The fries were sooo good. Everything was great, and great portions, not salty at all. You walk in and order, self serve drinks, then pick a spot to sit, it feels like you just sat down and they bring the food out to you. Will definitely be back to try other things.
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You will need to call and ask them directly.
Its pita bread so no.
Doordash inflates prices
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