El Pollo Loco

Brad Kingston

Horrible salty rice and fatty chicken. Wanted no beans, but got beans. Waste of 6 bucks

Alan Tarin

Would be nice if I got the food that I pay for. Something is always missing. If you offer the chips and guac, i pay for it, then why would I not get it with my order?

Drew Cortez

I ordered through drive thru...not busy..just one car ahead of me..after they ordered and drove up then it was my turn, I started ordering the the young person kept saying please hold then I would start again... finally ordered...same meals 4 piece with two side...when I got home..two slaws where in one container with the chicken and two Mac and cheese where in the other with the chicken. All this that I mentioned could have been fixed with a simple sorry for the inconvenience...I know things happen, been in the business for 40 and I'm a current executive chef...I know things can happen however...the chicken was horrible...the breast was so dry and hard to chew..most of both orders chicken was so over cooked it was hard to eat...want to have ur dinner ruined eat here...no excuse why customers have to eat poor quality product like this...this company has been in business for awhile...and u serve guest inferior product and expect customers to come back?? In excusable...it's a shame, I eat at other pollo loco restaurants and never had this problem. Thank you Chef Drew

Adri M

Shout out to Robert S. He provided amazing customer service. He was friendly, helpful, and professional. We showed up 40 minutes before closing and he treated us with full energy. I was very impressed by his service. The food we took home was great too. I did take the survey on the receipt but was unable to mention employees. He deserves praise 🙌.