CHOC Main Campus - Orange

Allie Kelley

I was thoroughly unimpressed by the lack of urgency or care from the emergency room staff. The entire experience was awful. They allowed covid positive patients to sit in the waiting room with no mask. They were incompetent when asked questions. I knew the answer, and specifically asked which thermometer reading was more accurate an auxiliary under the arm or tympanic in the ear, the response I received from the nurse was "oh idk we don't have the ear one here." My sons fever wouldn't break and they wouldn't take me seriously, and did absolutely nothing. Just over all disappointed in the care received here.

Jasmin H

Had a super scary incident back in October. The nephrology, hematology and oncology specialists were all great. Very supportive, informative and overall had a good experience. We now see the nephrologist and hematologist regularly and never had any issues up until now. We were seen back in March 30th and had a order put in for some lab work for authorization. I figured it would take awhile, April 20th I called and I was told that it was just placed and not yet approved, I asked why it was barley just placed when I was seen a month ago and Ruth in hematology said she doesn’t know that if anything to call the orders department. Beginning of May I call the orders department and speak to Eileen, she says there’s a note on there something about calling family the next business day, she says she has to contact someone to see what this means. I wait a week and no call back. I call again this past Friday and speak to the orders supervisor Marissa. She says she doesn’t know what that note means and it was an error on their end (Keep in mind, she never once even apologized,) and that I would receive a call later that day to finally schedule that appointment. I never got the call. Today, Monday. I call Marissa and was not able to reach her so I called the hematology department & spoke to Ruth and she says she doesn’t know why Marissa would say that I would expect a call from her. Then proceeded to give me the number for lab to schedule an appointment (since the lab was finally approved or that note was fixed or whatever,) she said I don’t even need an appointment that I could just walk in but they recommended an appointment. So I have been waiting 2 months for an authorization and a call to schedule the appointment but don’t even need an appointment…….. this is ridiculous. My child’s health, in fact any child, should be their priority and I totally feel let down on this. I normally have no issues, I feel like my child is in great care. But this is not acceptable. I didn’t even get a apology for waiting this long for an approval, just her saying it was an error on their end. Yes, quite an error that I have to wait 2 months about an authorization. The fact that I even had to call after 2 months because I hadn’t heard from them. Had I not called, when were they gonna get back to me?!? They would have just left the note in her order that was put there in error!!

janet us

I keep coming to this hospital because the doctors and nurses care about the patients and make you feel welcome and care about your concerns and take care of the patients needs . I been bringing my children here for years . I would recommend family and friends because they have patience and care about the parents concerns and children. Doctor Brain MD is excellent doctor he cares and answers your questions or concerns and makes the children feel safe and explains things in a understandimg way. Thank you doctor and nurses for always caring for the children. 1 best hospital in orange county .

Anna Lopez

The best place to take your children for vaccinations. I brought my 3 boys here to get vaccinated. One of them was fine but the other 2 were scared and they were so accommodating. No judgement at all. They are extremely professional and kind. I will recommend choc children’s hospital to all! Adults can get vaccinated too! They’re wonderful!