Pure Luxury Transportation

Philippe Tessier

Great staff, prestige vehicles, top of the line service. Highly recommended.

Justine Shankowsky

Our driver Emily provided excellent service and provided great winery and lunch recommendations. She was friendly, energetic and knowledgeable about the area we travelled in. She offered to make us a reservation at a restaurant or grab us lunch while we were in a winery so we could have a picnic. The car was very clean, had great back seat controls for music and temperature. Next time we are back in Napa Valley or the San Fran area we will most definitely use your service again. Thank you so much for making our trip to the area that much better.

Maura Mooney

Enormous thanks to FRANK! On 7/13/19 due to a tragic event with the SMART train, he took several stranded Petalumans home. Thanks, PL, great staff, very professional. Would use PL again in a minute.

Jenna Kemp

Wow. Pure Nightmare Transportation. I've never been so disturbed by the behavior of a service-based organization in my entire life. Absolutely humiliating as the bride and groom. I hired and paid for Pure Luxury to provide shuttle services to my wedding (black tie). Picture your perfect wedding day in Calistoga, all of the people you care about in the world have traveled far and wide to be with you and it's glorious, pulling out all the stops (down literally to the toilets we rented) with one exception...two of the bus drivers are complete NIGHTMARES. Examples: A) 15 of our guests were brought to the wedding ceremony late, yes late, they walked in during the sermon, B), multiple guests including an SF police officer were told they had to wait 45 minutes for the wedding to end to travel home (they wanted to see their baby and we paid for a continuous shuttle loop), C) having just been married at 4:30p, it's now 1:30a and we, the bride and groom, are absolutely exhausted. We've had the best night of our entire lives and all we want to do is go to our hotel, Calistoga Ranch. We knock on the windows of the bus that's clearly about to depart. The driver proceeds to berate my bride and I in front of all of the guests yelling that we have to wait until the next bus. I'm flabbergasted (took everything in my power to not be like "do you know who paid for this bus?") D) So we wait in the dark on the side of the driveway for 15 more minutes with 5 of our guests. Next driver comes, there's room to enter the bus, we are saved! Not so fast. E) Driver speeds past our requested drop off point of Calistoga Ranch. Oh well, I'll just hang out with amazing friends for another 10 minutes while he drops them off at their destination. F) Wrong. Driver doesn't want to go to Roman Springs (one of our designated drop offs), or doesn't know where it is, but either way, what in the world. F) Driver leaves our guests on the side of the road. At this point the wheels are starting to (figuratively) come off, G) the driver decides to call his boss to ask what to do. I'm trying to call an Uber/Lyft at this nightmarish point (closest one 20 minutes away). Finally the driver decides he can drive the 7 minutes to drop my bride and I off at our hotel. My "Pure Luxury" bus nightmare sounds eerily similar to KB (Yelp user) posted on this same page a month ago, which I wish I would have read closer. The only solace I take is the hope and expectation that this review will cost Pure Luxury 100x the cost that I spent ($4,266 + in tips which we handed them in an envelope before the evening).