Smith's Marketplace

Lana Lorenzen

I am so happy that I went to the new Smiths on Mall Drive. I travel by Lyft so it's a bit pricey for me to go from my home in Washington to that particular Smiths but it was so worth it! The store is large, well-lit, airy, with an open arrangement of merchandise. The layout of the store is wonderful. When I've memorized where all the products are I'm sure I'll have no trouble finding everything I need quickly. They have lots of organics which is also perfect for me. And after doing a week's worth of shopping, guess what!? No sticker shock!! Everything was reasonably priced but in the future, I'll also use the convenient Smiths app as well as its coupons. Oh, and there is a very nice coffee shop there, too. To me it's just about perfect.

Colleen Burt

Clean, organized, welcoming store! Friendly employees and helpful. I've shopped here several times and done the home delivery, prices are fair. Let's be honest, everyone's prices are high right now.

Megan Pintor

This store has been my favorite place to shop since I moved here in 2019. Today was the first day I shopped alone with all 3 of my kids. I ended up needing a bit of help. Before I could ask I was offered the help. Seriously appreciate it, made my day. Thanks for being so great!

Todd Bleeker

Is Anyone "In Charge" at the Smith's on Mall Road in St. George? I'm not a Smith's shopper, in fact I am rarely the one buying groceries. However, I was driving by the Smith's on Mall Road around 6PM tonight and decided to pick up some ice cream. Sounds quick and easy; that's where I was so wrong! The store is laid out well enough, I found the ice cream in the freezer section near the center of the store. It was on sale! $2.97 rather than $3.29 or only $1.97 with a digital coupon. Even better, I'll get two! So, I scanned the QR code on the sale tag and began creating an account, filling out screen after screen of personal demographic information including verifying my phone number with a one-time passcode. After at least five minutes (I'm not kidding), I was beginning to think that this digital coupon wasn't worth it, but I was finally on the screen where I could "Clip" the coupon. But rather than presenting me with a coupon, the text just changed from the word "Clip" to the word "Unclip." Now what do I do? Time to check out. There are three or four people with very full carts in each of the two full-service lanes. However, the store has a six-unit, self-service checkout by each of the two exits. Self-service didn't have a line, so I asked the West-end cashier how to redeem the digital coupon on my screen. She looks thru her notes, but didn't find anything helpful, so she sends me to the other end of the store. So, I ask the East-end cashier the same question. She takes my phone and spends several minutes searching and searching their website for the digital coupon. No luck. After a few minutes, she starts to scan the ice cream with plans to just override their system with the discount. By now, I've given them all my info and invested too much time and effort into registering with their system and obtaining the digital coupon, so I don't want an override, I want to know how to use the digital coupon. This is their system, not mine, but she simply doesn't know. So, she tells me to go to stand in the now even longer full-service lane to redeem the digital coupon. My frustration with this broken store wells. It literally can't be this difficult. So, since there is no one in line at customer service, I figure they can help me out. Wrong again! This woman is even less knowledgeable than the other two. So, I ask for the store manager. Guess what? There isn't a manager on duty. She will have to take a note and he will get back to me. No wonder this store's clerks are uninformed, there isn't anyone in charge except the woman at customer service and she is utterly clueless. So, I go to the full-service checkout and wait at least 10 minutes for my turn just so I can ask if this cashier can help me with the digital coupon for some ice cream. Finally, the answer, I just need to _give my phone number_ at the end and it will find the coupon associated with my account. Seriously! What was wrong with the other two cashiers and the woman at customer service that they didn't know this simple solution. Then things got worse! The ice cream rings up for $3.29/each (remember, it's supposed to be on sale for $2.97/each without the coupon). She then asks for my phone number which brings the total down $1.00 to $2.29. I said, that isn't right and showed her my screen where it clearly shows that total price with the digital coupon should be $1.97. She pulls out the weekly ad and confirms that it should be $1.97, but then she pulls out a calculator to determine that she needs to manually reduce the total by $0.64 ($0.32/each). Unbelievable! Is Kroger running a scam or is this just wild incompetence running amok at the Smith's on Mall Road in St. George?