Quest Diagnostics Santa Maria South Broadway

Sarah Arellano

Rude horrible service. Do not recommend. Turning people away and Oppressing and segregating people is not ok.

Emily Moran

My mother who is a 72 year old women just walked out crying telling me that an employee (women) that translated in Spanish for her was extremely rude. I'm wondering if there are any other patients that complain about her but cannot write reviews? This is so uncalled for and is not acceptable behavior from staff that instead should have patience. I truly hope the Manager of facility reads this and puts a stop to this behavior from that employee. Her job is to allow patients to leave with a good patient experience instead, now my Mother wonders if she did her job properly and is very nervous. She did mention other staff were not rude that she encountered.

E B

This is not handicapped friendly. Doors are opened by pulling and there is no room for a wheelchair. The irony is that there is a wheelchair sticker on the door. This was a very slow lab. No one at the front to talk to or drop off a sample. Have to check-in via kiosk which half the people didn’t know how to use, and hope it worked and someone will text if you wait outdoors. I never received a text. The wait was ridiculously long. An hour just to drop off a sample and that’s only because I finally said something. My name was apparently never going to be called nor was I ever going to receive a text. Plethora of people coughing and one even removed his mask to cough. How do people not realize there is an airborne pandemic? This lab is too busy not to have someone up front.

b_ ork_

I tried to follow up with questions but was unable to reach anybody to help me. The phone menu was all dead ends and dropped my call during some transfers. Absolutely terrible service. My visit to the laboratory was nicer. The staff were …