RV Cloud Company

Alex Garcia

R.V. Cloud is Rare Diamond for Plumbing parts, they deliver locally, they still carry cast iron waste drain pipe have large selection of ABS pipe and I have even found some cpvc. If you need a delivery out the local 35 mile radius there will be service fee, but if you need 200 feet of copper it is well worth the service since the pipe comes in 20 foot lengths.

Pete Lovecchio

I needed a unique Plumbing pipe fixture for my sink. Upon my arrival, each employee treated me as though I were a long time, valued customer. They seem to go out of their way to try to help, even engaging other employees for their opinions about the proper part. I am very impressed and grateful for their sincerity and expertise. It was a simple, $5 part, but whether you are in commercial and wholesale needs or just a single part Naz was my case, those who can bring respect to a customer like me, who only needed a single part for $5, tells me that they are to be trusted and valued at any level.

Michelle S

THE WORST! I only rated this a one so it would show up on the site for other to see. This place SUCKS! I placed an order over 4 months ago. And to this day, have not heard from anyone. Upon trying to follow up on the items I PAID for when ordering, it was unreal the lack of interest anyone had in their customer - in person or via phone. Consistentlly placed on hold for excrutiating long wait times - only to have someone pick up the hold line and hang up! Just forget trying to call - no one understands what customer care/service means. Further, if you go to the store, good luck - staff is more wrapped up in figuring out who they can pawn you off on so they can go to lunch or leave for the day. Terrible, just terrible experience! I still don't have my items! Next step? Better Business Bureau or 7 on my side, news cast???

Gabe Gabrielson

CONSUMER BEWARE Yesterday I went in to purchase a Kohler apron front sink and if possible I like to give the local guys my business before the big box stores. I talked with Tim and told him what I was looking for and we went to the floor and measured the interior dimension of the IN STOCK sink I thought I was getting. I paid for it, got it home and found out that the interior dimension was 24.5" rather than the 29" that Tim and I measured. I thought no problem I could just return it. Not so much! Today I went in and asked about the correct sink and it was nearly $100 more than Home Depot. I mentioned that I'd like to give them the business, but they couldn't (or wouldn't) match it or even offer to come close. I said that I'd just return the sink I bought yesterday. Let me say again that I've now had the sink less than 24 hours and it was IN STOCK. I brought the sink in and Joe (the cashier) said it would be a 25% restocking fee. I asked if there was any way to waive it given the back story and he said no. I asked who had the authority to do so and he said the owner who is there every other Wed from Fresno. Joe said he has two small kids and makes barely nothing and isn't about to lose his job for someone he doesn't even know. I asked if I was a contractor that he knew well would he waive it and he said HE WOULDN'T EVEN WAIVE IT FOR JESUS. He pointed to a sign and said it states there and in the terms and conditions that there's a 25% restocking fee. I mentioned that the store is riddled with signs and it would have been nice if they had told me when I purchased it. Now they're just HIDING BEHIND POLICY! It's unfortunate that a local company like this treats its customers so poorly and rudely. This is the kind of thing that drives consumers right into the hands of the big corporations. I'm happy to give my business to Home Depot, Lowe's or Orchard Supply Hardware rather than them ever again. I hope the owner reads these reviews and either implements some better policies and becomes more consumer friendly or consumers read these and heed the ample warnings.