Panda Express

marjie tucker

THE WORST CUSTOMER SERVICE! i placed an order online and my co-worker was picking it up for me. she couldn’t find my order and an employee said it was already picked up. they claim someone had come in, showed their receipt and somehow the name was the same as mine. my co-worker confirmed that was not the case and instead of acknowledging that there was probably a misunderstanding and an error, they were rude and gave her a difficult time. they said i needed to come in an pick up the order and they wouldn’t remake it. online orders have phone numbers to reach out to me and check, but they weren’t willing to take that step. so, i drove over there and asked to speak to a manager. MON is the name of the manager who was completely rude and unwilling to understand that although the order was made (which may could’ve been tampered with), the issue was the blame his employees and he placed on us for their error and not accepting that the incorrect person walked away with the wrong order. he asked what i’d like to do and i asked for a refund. before giving me the money, he took a photo of my driver’s license and handed me $20 cash. putting this in writing in case this becomes a legal issue. do not go here. the employees are completely rude and incompetent.

Beth Burdick

Panda Express has consistent quality from restaurant to restaurant, and the Burlingame spot did not disappoint.

Wu Weixuan

more than half raw rice in my bowl, rice not steamed well. hard to chewy. May 25 around 14:50.

Alvin Duran-Azama

Terrible service. Employees show almost no effort in being time efficient. Unreliable and worst Panda Express in peninsula. Either needs new employees or more employees so that it doesn’t take 45 minutes to get an order.