CHANEL Fashion Bal Harbour

Nicholas Maltese

Today I came with my wife to purchase a bag that chanel (over the phone) said was in stock at this location. After taking a long drive we were told they close 45 minutes before their actual hours. We asked to speak with the manager explaining we didn't need to shop just check out big mistake as she didn't have a professional bone in her body. She came out to basically yell their policy saying she has been in and out the last 20 minutes telling people they were closed we had been there 20 minutes and didn't see her come out once what we saw was the door man allowing many people to go in without appointment because they were throwing fits when they said they were closed. We are frequent chanel shoppers and never encountered such a rude argumentative representative in our lives cannot believe she manages that location with such poor communication skills. I will be calling cooperate tomorrow. I spend too much within the company for my wife to be yelled at because the manager is unhappy with her job.

Angel Quin

Worst customer service ever came 45 minutes before they closed today first the door guy said they were at capacity as I watched them continue to allow people to go in then the manager walked up and said no appointment that I couldn't come in I explained to her I text the other manager Victoria who is a doll but is off that I was coming she said she wasn't notified and refused to let me in saying they close between 45 to 30 minutes its their closing policy another woman said she didn't have an appointment but she was texting an associate and the door guy let her in I explained to the manager that I have been waiting she became so argumentative and unprofessional it was embarrassing. I have purchased a bag in the past at this location but will never go back I drove for and hour and 40 minutes from Parkland to get aggravated by a store manager with terrible policies your hours posted say til 6 you should see customers until 6. I came solely to buy an in-stock item not to browse dragged my husband to be denied entry by a woman who had no tact or customer service skills.

Matthew Barrett

From the moment I got there till the moment I got what I needed for my wife and I 10 year anniversary I was treated with respect. It was a great experience and needless to say it was worth it.

Heily Ireta

I visited this boutique "" "" of Channel on Saturday, December 18, where I went with my money, neither gifted nor begging !!!!! The line outside was 20 minutes but the store and the employees unoccupied !!! Education and treatment the least and with a lack of education. At the door they ask you what you come to look for, and once inside they did not allow me to go to look at anything else even after the line I had to do !!!!! This store should review its policies and attention to people because it is disrespectful in general and what a horror to visit places like that, where does one go to look and buy if it is to my liking because that is why they are a store, right ??? bye. And here is my receipt!!!!