Rite Aid

Faith Wall

First time here (usually use the Corvallis store) and was pleased by the composure and patience by the staff at the pharmacy. Sure, we waited for our boosters.... But the customers made such a show of nastiness toward the staff that the wait time didn't last long! (Looking at you lady who threw the f-bomb numerous times in front of children.) Oh! And indoor mask mandate is still in effect. Just a friendly reminder for the five customers who "forgot". The pharmacy 5 out of 5. Customers 0 out of 5.

Jeremiah

I had a really frustrating experience with this pharmacy today: One of the pharmacy techs was interacting with a mother-daughter customer pair in a way that obviously denoted non-work friendship. My issue has to do with the pharmacy tech not encouraging her friends to wear masks inside the store - even though there are numerous "Masks Required" signs everywhere. I strongly feel that is extremely inappropriate as an employee in a healthcare adjacent facility during a pandemic where the current omicron variant is wreaking havoc to be complicit in such behavior. As a male and a person of color, I grew up under constant threat of being incarcerated for not following guidelines of various kinds; during my interaction, I asked the pharmacy tech if there was perhaps some cultural considerations I'm not aware of justifying people - both her friends (the mother & daughter), as well as three others behind me, waiting in line (all of them Caucasian) - not wearing masks. Adding insult to injury, she just looked at me with a confused look on her face and told me that she wasn't allowed to encourage mask use due to corporate policy - as if I couldn't see the "masks required" signs everywhere and wasn't aware that here in Oregon masks are required in all indoor spaces. There is not a drive-through option at that specific store (the Rite Aid on Oak St. in Lebanon, Oregon) because they have that part closed. Without a drive-through option, customers like me are forced inside the store to fill their scripts. That pharmacy tech is complicit in creating an unsafe environment and blaming her actions (or inaction in this case) on her employer perpetuates the unsafe condition of that facility. It also demonstrates incompetency - especially since the state of Oregon's additional requirements for licensed pharmacy techs includes 20 credit hours of continuing education, one hour of which must be patient safety. I imagine that patient safety CE credit is heavily focused on SARS-COV-19 these days, and it would make sense if part of that credit hour was on the importance of people wearing masks to help stop the spread of COVID. In order for me to continue to fill my prescriptions at that facility, I need to know what Rite Aid plans to do to increase customer safety.

Vexling 420

The pharmacy is horrible. Won't answer phone calls, takes days to get a refill when they confirm they have the prescription from the doctor. Has you wait upwards of 30 minutes just to tell you to try again tomorrow. To NOT take your prescriptions to these people. Go somewhere else to get better service.

Dan Check

Slowest pharmacy in Linn County. If you’re in a hurry, don’t bother because they are understaffed. This leads to employees that don’t value your time and reply in a RUDE manner. We called in prescription 24 hours prior and I spend 20 minutes in line and I’m told it’s not ready and will be 1/2 hour. When I tell them this unacceptable, I’m told “we get 600 scripts a day”. I don’t give two sh*ts how many you get, if you want my business have my script ready and DON’T BE RUDE!