SEPHORA inside JCPenney

Kyle Raugust

Hailey at the Northtown mall Sephora location is amazingly helpful. She showed me and told me everything I'd need for gifts I want to get this year. She deserves a raise.

riskitonme

Went in to buy drunk elephant products. Drunk elephant is a very expensive product so I opened one of the boxes to look inside and the sales associate very rudely said “I can’t have you opening boxes”. This has never been a problem at ANY other sephora. There was no one else in the store. She could have gotten off of her lazy a** and helped us. I’m not gonna pay 100 dollars for a product and not even see what it looks like. So I purchased the product. Went to the parking lot and decided I didn’t like her attitude and went back in to return it. Not sure what her point was. I can’t open the product to see its size in store But I can take it out to the parking lot and then come back and return it. She needs to be more courteous to customers and maybe she will make more sales. I was very disappointed. I’ll just wait the 2 days shipping and get the product directly from drunk elephant.

Amanda Lewis

Madeline was outstanding!!! She did my eyelashes along with my daughters and we were in love. I ended up going to eat at Chilli’s in the mall and ran into a friend and she ended up going to Madeline as well because she loved our lashes. Us 3 were very happy with her service and ability to teach! She’s amazing and definitely an asset to this company. Thank you!

Emily Burk

I usually shop at Sephora and have had good experiences- there's one sales associate named Emily who is always sweet and accommodating and I love working with her. But I was really disappointed last night by the other worker on shift. She seemed to be managerial and actually berated Emily in front of several customers for making a mistake. And when I tried to ask questions, she got irritated with me and acted like I was stupid for asking about brand names. Disappointed. Very poor customer service