Tim Hortons

jeff s

We waited inside for 13 minutes just to find out all 4 of them were out back smoking. When I said nice customer service as we left, the tattoo guy flipped us the middle finger.

Leah Scheurer

The drive thru was long so my father went in to get my 7 year old some donuts. The employees behind the counter told him that they were too busy to serve him. They said that they had to serve the drive thru first. We totally understand that, but the best customer service way to handle that would have to apologize and explain why you are doing drive thru orders instead of the abrasive and short answer in the way that you replied. I completely understand the fast food industry and customer service industry. May I suggest a reply such as " I am sorry sir, we are currently only serving the drive thru, but since you came in let us go ahead and take care and serve of you." In doing this you are not only helping serve and keep customers, but you are also increasing your store revenue. I hope this suggestion and review helps better your store as we love Tim Hortons and we only want to see you succeed in your business.

Jennifer Stout

Bought two vanilla sweet cream cold brews with only cream and no coffee! Asked the employee to add more coffee and she refused. She was extremely rude and told me this wasn’t Starbucks!! I will never go there again!

Celeste Martin

The ladies at Tim Hortons make it a 5 star place to be. They even acknowledged my birthday 😊. Love their French Vanilla Cappuccino and Glazed Donuts. Minus 1 star for not having ranch dressing anymore. In conclusion, I go here with awesome customer service in return. P.S. it helps to have a good attitude at the drive through window. I give joy and happiness always, and people need that, and desire to return it in response.😉