Chase Bank

Taylor Gomes

Worst customer service I have ever received in my life no mangers on duty excessive holds on your deposits and will not work with you at all good luck getting in contact with anyone on the phone your better off waiting in line at Walmart every payday .

Raymond Barrientos (Slowpoke)

I have only gone inside the bank once and only because my debit card had been cancelled and I needed to get money. The teller was personable but distant, and I was told that if I didn't wear a mask that I would not be helped. This is after the mask mandate had been lifted. I did what I needed to do and left, my branch of Chase Bank has been closed and it's the only one close to where I live. I will only use the ATM's from now on unless I am forced to go inside, unless I can find a different branch. I'm seriously thinking of changing banks.

Rosa Cardenas

Branch manager Carlos was dismissive and rude at this location. I had set up an appointment over the phone to come into the branch to set up a new business account (Carlos answered the phone and helped me with this), I repeated the date and time for verification, also wrote it down. When it came time for my appointment they said they had nothing written down for that time, but Carlos was able to help me out right away (strange...). He quickly got everything set up for me, which I appreciated, but seemed to give me the expedited version from previous very positive interactions I've had at this branch (he did not offer temp checks, or a temp debit card while it came in the mail, I had to request the temp checks). I brought up an issue I had with my established personal checking account, and to make a long story short there was a miscommunication where he ended up cancelling and replacing my personal debit card without verifying it with me first! Thankfully he was able to correct that, and I hope I don't have any issues using that card now, but he did not apologize for the miscommunication, didn't reassure me he had in fact corrected the error, and as a form of dismissal said "have a good rest of your day" with his back to me as he walked away. Have had very positive interactions at this branch until today.

Danielle Guerra

My card info was stolen online, I wanted to get a card issued since they issue instant cards there. It's been several days and the machine is down. Very dissapointed and upset. Unable to access my account on the holiday because fraud on my card and had to directly go to bank. Very inconvenient not to mention my replacement card wasn't even sent by the branch on center who guaranteed it within 2 business days. Will be changing banks VERY soon.