Jimmy John's

Noël M Lindquist

This location is open but they've purposefully made it look as if it's closed. The neon signs are off including the open sign. The drive thru is closed with a sign that says they are “closed today due to staffing shortages”. Today is every day apparently. The place looks vacant until you go inside and there are five staffers sitting on the counters staring at their phones. Unbelievable. What gives at this location? It’s wack. They are rude and condescending when you phone in. They sit around doing nothing until someone enters and then they scramble to look busy. They clearly don’t want to work, haven't a modicum of customer service, and have s h i t management that is nowhere to be found. Get a grip.

Cassie Buckroyd

It’s ALWAYS something with this location in Gresham. It’s terrible. One time they were out of lettuce, another time the power was off, then a different time they charged more than what was posted on the menu and the kid working shrugged and said “We just raised our prices, we just haven’t updated the menu.” Today their credit card machine was down and when we paid cash they took forever to make the food. The staff were messing around, were being unprofessional and rude. It would be one thing if one or two of these things happened. But, every time I visit this location there is something wrong. It’s clearly very poorly managed. If I were Jimmy John’s I would shut this location down because it is ruining their reputation. To the owners of this location, just get it together!

Alex Derbyshire

Extreamly slow and poor customer service at this location, went for my lunch brake and went in to order. When I got inside there was one girl standing behind the counter on her phone (with 2 cars waiting in the drive through) and when I asked if I could order she said she had to go get someone. She came back with another employee who took my order right away and then went and started working drive through, she continued to just stand there looking like a lost puppy. I waited for him to come back and he made the sandwich.

Dan “MacTarnahan” Phillips

Excellent customer service. I ordered an Italian Night Club on line. I picked up sandwich which was waiting as I walked in. Walked out to my car and unwrapped it. At first bite I knew this was wrong sandwich. Opened it up and it was a Turkey Sandwich, with lettuce, no tomato, no Mayo, nothing. I checked receipt on the bag and sure enough it was mine, my name, my order for Italian Night Club. I took the sandwich back in with receipt. They were super-apologetic, quickly made me the correct sandwich and I was back out the door in less than 5 minutes. Again, as I left I was apologized to. Ate the sandwich and it was great, well made, lots of meats and all the condiments. Thanks for a great experience.