Address: 40 N Labombard Rd, Lebanon, NH 03766, USA
Phone: +16038383472
Sunday: Closed
Monday: 7AM–3PM
Tuesday: 7AM–3PM
Wednesday: 7AM–3PM
Thursday: 7AM–3PM
Friday: 7AM–3PM
Saturday: Closed
Bill Lipfert
Words cannot describe what a nightmare dealing with Casella is. Our pick-up-the-phone-on-the-first-ring local trash company was bought out by Casella. Having dealt with Casella in the past on billing errors, I was not interested in service by Casella. Casella has insisted on billing me for a partial week where they provided no service and after I had called them (on the day I received a letter announcing the buy-out). This is just wrong. I have spent hours on the phone and have been assured that this would be fixed. I just received a new invoice -- now with finance charges.
William Stinehour
Over the last several weeks starting September 28th, 2020 . I have called several times and spoken to customer service Representatives... repeatedly! just to get my household garbage picked up. we have had an account for almost 2 years and I'll repeatedly have to call because they forget and forget and forget. they promise to come get the garbage, they promise to send a truck, it never shows.. they are absolutely horrible... they promise to call back ..they never do, even tonight I am waiting for a phone call from them as they promised. Absolutely will not recommend them to anyone ever. Try to find a number on their website that has you speak to a manager, .there isn't one. and I can see why, no one's managing.
Bethany Averine
They are always on schedule and I love the zero sort recycling
Jeff Silverstein
Have been trying for multiple days to get Casella to pick up my old tenants trash bins. They keep promising me every day that they will be picked up and every day, they are not picked up. You do not want to deal with a company like this that repeatedly lies to you. Find a different service.
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Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
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