Verizon

BOSSLADY CAKEZ

My experience at this particular Verizon wasn’t bad at all. I received more than what I went in for which was a phone upgrade and at a Great Price! The Sales Rep~“PORTER” was Professional, Informative to each of my questions, explaining each step and wasn’t irritated or rushing which made my experience more Pleasant! Customer Service is a Big reason I Choose You Verizon 👏🏾

Elizabeth Somers

Great, knowledgeable salesperson. Short wait - I did schedule an appt but not sure if it would have mattered. In and out in under 30 mins.

Suzie Hilerio

If I could give 0 stars I would. Since switching to Verizon from AT&T the weekend before thanksgiving we have spent numerous Saturday afternoons having to go back. Almost Valentine’s Day and our acct is still not right! Manager at the store only comes out to put the long line of people in the queu. Never helps a customer himself. Had a call with customer service who called the store for us. They were told the store was too busy to talk to customer service and we had to come back to the store ourselves. The worst service experience I have ever had. Don’t go to this store and don’t leave ATT!!!!

Vera Law

Gus is incompetent. We came in to pay off our phone 900$ and he paid off THE WRONG PHONE. He is not professional. Did not take accountability. Him and Trent both moved onto different customers and did not acknowledge us or seem to care. I will be filing a formal complaint. Update: we bought phone cases. Trent gave me the wrong case! What the heck is wrong with the hiring process here?