Staples

Linda Elizabeth

This is a replacement review, earning 5 stars from my original 1 star rating, because the General Manager, Souren, should be applauded for handling a very tricky situation in his store that could've gone from bad to worst! After two days of being treated like I was an "extra" and patiently waiting for my second business card order to be completed, I experienced MANY ill behaviors of an entitled & righteous employee, Danielle (whom had nothing to do with my custom order) earned herself such disgrace from not just one, but two occasions, foregoing the opportunity to correct herself. This person (pictured below) should not be employed in any service type of industry, and at the very least, reprimanded/suspended and not allowed to interact with consumers until she has taken some course in customer service. PERIOD. On my first of three days on this venture, I worked with Cyrus to prepare my prints, of which I intended to order many products. She did a most amazing job, but sadly, got sucked into the contagion of her coworker rather than recognizing how to better serve the customer. On Day 3, when I finally got to personally meet the GM, I was grateful of his willingness to listen to ALL of my concerns/ issues, not just of my orders but his employees (including Carmen, who should also be commended!), and then in awe of how quickly he corrected this mess, offering the best of resolutions that I hadn't even considered - involving another store, ultimately requesting support of his local GM's within the umbrella of the same district. VERY IMPRESSED I will be writing a review for the Huntington Beach store, where upon my arrival and without warning, immediately got on board to print my orders, working diligently to complete everything I could ask for within a total time of about an hour! WHOAH! and YAY!!!! The Assistant Manager, Alex, and his crew including Skyler, were top notch in handling the job without question and treated me with honors!

Kim Truong

Normally, I know exactly what I want when I go into a Staples store (and I don't need assistance). This time, the one time that I actually need help; printing services! The lady behind the counter was either a b-rat or just not having a good day. I was the only customer at the counter. She made eye contact and walked away. Finally, she came back around pointed at the self-service printers. I need help with coil binding as well! I figured out the self-service printing. I brought my own USB and it was easy peasy. I went to Fedex (600ft away) for the coil binding services. I'm giving the store 3 stars because the rest of the staff was friendly.

Lifetime Texas

Worse service ever experienced. Had a defective HP ink cartridge which the clerk actually admitted that a supply of this product is defective. So you would think they would swap it out right? Nope, for one they were out of stock but had an XL version which they can totally use but cost more, so to balance it out found places to price match but supplier wasn't acceptable, and.i know ehay is what they mean but other places that could be cheaper was disregarded. Talk about a defeatist and working against a customer. Thumbs up for the managers!! Poor customer service and this location i guess sells defective HP ink so buyer beware.

Julie Evans

Ordered online for quick pickup and received an email confirmation that the order was ready. Showed up and the cashier didn't want to accept my Virginia driver's license, then said my order was not at that location, then said my items weren't in stock, then finally found my equipment. Why offer online pickup if you're not set up for online pickup?