Address: 748 Spectrum Center Dr, Irvine, CA 92618, USA
Phone: +19494530794
Sunday: 10AM–10PM
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–10PM
Saturday: 10AM–10PM
Dr. Ahmed R. Ismail
Wow, That's so amazing, really fast service. I was told that the engagement ring will be ready by the near year eve, but I was amazed that I received a call that the ring is ready and even before the Christmas. I'm so grateful and happy for that. Thanks Reza & Mimi Dr. Ahmed & Kandice
Meraj Asari
They are THIEVES, read the other reviews too, I bought two of the same ring due to time constraint issues, one online and one at the store in Santa Ana. I tried to return the one I bought online several days after it got delivered. I took the receipt and the ring I ordered online and tried to return it at the store. I brought both rings with me to the store just to show I don't need two of the same ring and that's why I was returning one. The owner would not only NOT return my ring without seeing the receipt of my other ring that I bought at a different store that did not have anything to do with what I was trying to do there, he tried to let me walk out the store without giving me my ring and tried to steal it. luckily I noticed right away when I left the store that I walked out with an empty box. When I walked back in and asked for the ring back he would not give it back to!!! It was not till I had until my wife send me a picture of my receipt from other purchase from the other store that he finally gave my ring back. The guy is a thief he tried to steal my ring don't shop here!! You won't be dealing with honest people. Worse of all after I show him proof of purchase of my other ring that I bought from another store he didn't even apologize to me after finally returning back my money for the ring I wanted to return.
Angelena Gordon
Bought an anniversary band online, within a week of receiving it, a stone fell out. I took it into the store, met with Daniel, with whom we've had a few transactions in the past. He says no problem, it's a new purchase, it'll be a couple weeks, and they jewelers would replace the missing stone and tighten the others, polish, and clean the ring. Fast forward two weeks and I get the email that the ring is ready for pick up. I go in, they get the ring and put it in the "sonic" cleaner. Lo and behold, the ring come out missing a different stone. Daniel assures me that they will take care of it. He tells me to take this ring home and they will order a replacement. I ask him to write something down for me because I'm not walking out of the store with no documentation and a ring missing a stone. He writes a note, not good enough for me but I'm trying not to seem difficult here. As I've said, we have made purchases previously without issue. He says he'll call and update me "tomorrow". No call. I call in and speak with Peter, there are no notes on my account. I leave a message for Daniel. He calls the next day and says that they will order directly from the manufacturer and it will be here around the 13th. Which I see now is exactly 60days after the order, also the cutoff for returns. I'm not waiting. I call in and speak with Peter, who says he is an Assistant Manager. He is of no help. He talked over me, asked a question, and kept talking. I am very frustrated at this point. I want to return the ring. Peter says that requires a manager. Corporate 800 number rep says anyone working in the store can process a return and if they aren't schooled at it, protocol is to reach out to a sister store to get a walkthrough of it. This whole experience leaves such a sour taste, I have loved Kay Jewelers for a long time. My husband bought my engagement ring at Kay back in 1992, before he went to Somalia for the USMC. They held a special place in my heart for a long while after that as he bought several rings for me once he got back. This location has ruined their reputation for us. I want to start fresh but Peter has created a blockage by saying he can't return the ring without a manager. But he's the AM? I am currently on hold with Corp and the rep has been very informative. But it shouldn't have to go this far for this location to fix this. I'm so upset with the whole experience. And my husband is still without his 26th anniversary gift. FIX THIS!
Andaru Iman
Service good if you want to buy something. Otherwise, service is bad. Waited ~25 minutes to pick up a repair because both staff were helping other customers who wanted to buy. When they got to me my entire transaction took no longer than 60 seconds.
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Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
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