San Bernardino Department of Human Services

Category: County government office in Ontario, California

Address: 1627 E Holt Blvd, Ontario, CA 91761, USA

Phone: +18774108829

Opening hours

Sunday: Closed

Monday: 8:30AM–4:30PM

Tuesday: 8:30AM–4:30PM

Wednesday: 8:30AM–4:30PM

Thursday: 8:30AM–4:30PM

Friday: 8:30AM–4:30PM

Saturday: Closed

Reviews

Connie Partain

Jul 27, 2022

If you're lucky enough to get a hold of stacy Johnson she is fantastic very good customer service she's couldn't ask for a better worker she's the best i've ever had

Ronna

Oct 5, 2021

This office is awful. The receptionist checking you in is beyond rude and flippant. And I don't know about anyone else's experience, but my case worker never answers her phone calls or responds. I personally went in to fill out my application and I'm getting totally ignored. My worker is Ms. Sanchez. Avoid her and ask for a new case worker. Even after reporting this person, she still has not returned my calls. Just sent me a warning letter if I didn't contact her by the 15th my application would be closed. WTH.

Monica Duran

Mar 1, 2021

I've been there many times and always I received an excellent services. You have to make a line to get the number then you have to wait to be called for a social worker, of course I have to wait. My advice is , if you planned to go some to the Government offices go with time in advance and be patient.

Jennifer

Aug 28, 2017

It was good at first. She was emailing me ands swearing my calls when she needed more of my check stubs. Now that I have given her my stubs I haven't heard from her in over 3 weeks and I'm calling and emailing constantly. She said it would be on there immediately after I send it to her. Why am I still waiting 3 weeks later?

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Questions & Answers

Hey are the offices open to the public I'm having trouble applying for benefits online

Mike Troast | Aug 20, 2021
Linda Jaramillo | Jun 21, 2022

YES

Is the office open today, new years eve

Angelica Espinoza | Aug 21, 2019
Brandie Narog | Aug 21, 2019

Closed, open on Wednesday. You can also check or apply for benefits on C4YOURSELF.com

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Is this office has child care?

Allaha N | Aug 21, 2018
Amber Cheryse | Aug 21, 2018

They do

Do they EVER answer the phone?

Lisa Johnson | Aug 21, 2019
Brandi Nicole | Aug 21, 2019

They are usually serving other customers so it's best that you contact the customer service center or go into the office.

I am having trouble getting ahold of an actual person. I have called 5 times and pushed the button to stay on the phone and wait to talk to a representative but each time, I end up getting hung up on. Is there anyother number I can call?

Ashley Leisure | Aug 21, 2018
HAROLD “SWEETDADDY MEATDOG” SHEPHERD | Aug 21, 2018

Well I don't know any other numbers to call besides the number on the actual EBT card. I have to go there in the morning. I can get more info for u. If that's ok with u.

How to order a new BIC?

Arlene P | Aug 21, 2018
Patrick Schneider | Aug 21, 2018

You can go in, and they will issue you a new one that day, or apply for a new one via the internet or phone.

What is the costumer service number? every time I call the office number they say the queue is full and they hang up !

unique andres | Aug 13, 2022
Maria Lopez | Aug 18, 2022

They never answer it is better to go to the office there are no people and they attend very fast and friendly

HOW TO APPLY FOR GENERAL RELIEF

Linda Jaramillo | Jun 21, 2022
ABIGAIL PENNINGTON | Jul 21, 2022

Online

Do they give phones out at this location

Ryan Aston | Jun 21, 2022
Steve Henderson | Jun 21, 2022

I didn't see anyone doing phones at that location....but the office on holt Ave always 2 or 3 vendors ...but now they too.. always leave by 1 or 2🤷‍♂️

What is the number to make an appointment? The number listed doesn't work. I've been trying since before Christmas.

Cherie Bergeron | Jan 22, 2022
Albert Villasana | Jan 22, 2022

If it's a new application, you would need to call your assigned worker directly. If it's an active case, you need to call the 1877 number

How do I get my grandson on state health insurance?

Charlene Jernagin | Jan 22, 2022
Albert Villasana | Jan 22, 2022

You may apply online through Benefitscal.com Once you submit the application, you will be contacted by your local County or Welfare office

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Who or where do i call to report health issues with a motel/Inn. Toilets dont really work , bed bugs, something grew out the ceiling in the restroom , stained carpets

TommyJ Anguiano | Aug 20, 2021
Arthur Simmons | Aug 20, 2021

Health department

Can I get a new medi-cal card here if I lost mine? And who do I go to for that?

Lu O | Aug 20, 2020
Albert Aguayo | Aug 20, 2020

Call your Case Worker (877 #) and she will order you a new one and mail it to you!

How early should I get to the office?

Vanessa Martinez | Aug 20, 2020
Tiffany Cole | Aug 20, 2020

The office will open at 8:30 am

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Their schedule is at 4.30 pm I think they changed or not

Rosa Hernandez | Aug 20, 2020
Haire Fam | Aug 20, 2020

No

Where can I file my tax return for free and do I need to make an appointment.

Tristin Barnes | Aug 20, 2020
faith Elias | Aug 20, 2020

The welfare office.. your better off making an appointment, if you just go you will be considered a walk in and that could take a while.. I went with an appointment was fast got in and out ASAP Did mine with Jennifer.. she was really great

Can I apply for support in child care there ?

Michelle natalie | Aug 20, 2020
Gabriella Felix | Aug 20, 2020

Apply for Child Care Programs at building # 1647. The back office.

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Is the office open today new years eve 2019 please lmk

consuelo Lopez | Aug 20, 2020
Tiffany Cole | Aug 20, 2020

No, offices will reopen on January 2, 2020. You can apply online at C4yourself.com anytime

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My cash benefits is not posted on my EBT card?

olga zervoulakos | Aug 20, 2020
John Kirby | Aug 20, 2020

Your benefits are posted based on the last number of your case. Also, only HA get cash allowance, the rest go to ebt.

What's the program they have to get high school diploma/ged

Rudy Garcia | Aug 21, 2019
D Picou | Aug 21, 2019

I don't handle the Calworks part of it, but I believe if you receive Cash- Aid through them they will assist you with how to go about getting your GED. Also try workforce development in Rancho Cucamonga on 9th and Archibald.

What are hours mon-fri

Charlotte Adams | Aug 21, 2019
Maria Rios | Aug 21, 2019

8:30 am - 4:30 pm

New applicant: Under Job & Job History; Clarification needed for "Expense Type", what does actual or standard mean? Not sure what to select. Not sure what to put in for expense amount. Not sure what the question is referring to.

Betty Lui | Aug 21, 2019
John Kirby | Aug 21, 2019

This refers to using the actual expense you incurred. This requires receipts for each item. Standard allows 40% without receipt.

Will the office be open on Martin Luther King day 2019?

Alma Perez | Aug 21, 2019
Cecy Contreras | Aug 21, 2019

No it'll be closed you can also apply online at C4yourself.com

CAN I SEND YOU INCOME VERIFICATION BY PHONE

glenn gates | Aug 21, 2019
Cecy Contreras | Aug 21, 2019

No you can submit by C4yourself app, mail, fax or bring it in.

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Is this the welfare office where you apply for food stamp benefits

Josie Sanchez | Aug 21, 2019
Cecy Contreras | Aug 21, 2019

Yes, and even though its closed today and tomorrow, there's application at front door or apply online c4yourself.com

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Are they closed for veterans day

Michael Llamas | Aug 21, 2019
Cecy Contreras | Aug 21, 2019

Yes, it's closed today.

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What time does resource center close

Cynthia Fernandez | Aug 21, 2018
Brian Gaylord | Aug 21, 2018

This building dose not have a resource center the resource center is at 1647 e Holt

Can I apply for my medical here ?

Geo Carranza | Aug 21, 2018
John Kirby | Aug 21, 2018

Yes, Medi-Cal can be applied for here. Cal-fresh as well.

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