Firestone Complete Auto Care

J Money

Went to get a front wheel alignment because I hit a curb dodging a truck. These ppl got my car lifted up telling me I need two control arms totaling $900 in work and refused to just align my wheels. I took my car down the street to get an alignment. Car is driving good as usual. I wouldn’t refer this shop they got young kids in there no experienced workers

marc lewis

After dropping my car off earlier today, I recalled that I was never going back to this store again, after my last experience. That time, I had an appointment, dropped it off and ended up picking it up without it being completed because it was there nearly all day and still not done. What made me remember this NOW is that I just called them, 4 hours after dropping it off, and after being told on the phone and at the counter that it would only take a few hours, and it isnt even started. "we are taking care of appointments first", said Monica. The person who said it would take a few hours did so after putting me on hold to check it they can do an alignment. Based on the reviews I am reading here, it sounds pretty typical for this store. That must be why your store only has 3.3 stars.

Quorra The Avatar

If your vehicle requires special work for basic maintenance, you WILL NOT receive same day service. You will be told to leave the vehicle overnight in order for the job to be completed. I took in my 2004 Ford Freestar in for a tune-up TWICE on a WEEKDAY and my van NEVER received service. My tune-up takes 3-4 hours to do due to the spark plugs location in my engine. I dropped my van off at 9:45am EACH TIME, the van was kept until closing EACH TIME and I was told to leave it OVERNIGHT to get service EACH TIME. If you open at 7am and close at 6pm, you have MORE THAN ENOUGH TIME to finish my car. I gave you two chances and this location could careless. These guys don’t care if my van wasn’t serviced. Less work for them. Lots of people come here so they don’t care if I was inconvenienced. You just lost a customer. Nice job.

Cody Wearmouth

Im not sure why there is negative reviews on here for these guys. I had a great experience, friendly helpful service. I went in there doubtful that they could align my lifted F150 and install my 35" tires. They did an awesome job!! ride is perfect, and the wear is even. I purchased the lifetime alignment package so will deffinately take it back periodically to get a check up. Great job Firestone Whittier!!!