Ashley HomeStore

Charlotte Saladino

My husband and I went in looking for a recliner, ended up with a leather dual reclining couch with matching recliner chair. Great set/great price. Salesperson Casey G. was most helpful and patient! Because of Alexis GM making the sale happen, we ended up with a bedroom set as well. Great experience with both Alexis and Casey! Great customer service skills!! Above and beyond, Thank you.

Kathleen Lanman

The team at Inverness is really wonderful and patient. I am trying to furnish a home with some space challenges. Also had a little mixup with some furniture that was delivered. If there is a problem, they seem very willing to make it right. John has been my go-to guy and is very helpful, as well as Barb and Alexis. Great advice on mixing and matching pieces. I’m thrilled to have found someone who will work with me help me get my home furnished in a timely manner. Beautiful furniture and nice selections. I’ll be back!!

MICHAEL Shapiro

I purchased a high priced mattress on Sunday. Was told by the Salesman, John that the price was regularly $5129 but for 4th of July special discount "Only" $4629 but we will give you another $300 off. Then I asked if they would make a deal to combine the mattress with a set of outdoor furniture which had a retail price of $1400. I offered them $1000 plus the $4300 for the mattress. Equals $5300 plus tax and shipping. The store agreed but then John said he couldn't lower the price of the mattress but he would reduce the Shipping cost from $499 to $99 saving me $400. When I discussed shipping with him earlier he said it was $100, now it moved up to $500 but they are going to give me a "deal" and reduce it to $100. Ten minutes later he changed his story saying that the Shipping cost were $399 and reducing it to $100 saved me the $300. They played me as the final bill came to $6,368 including $360 of sales tax. So, $4600 mattress plus $1400 outdoor furniture equals $6000 plus tax of $360 = $6,360 does not equal $4300 plus $1000 plus $100 delivery plus tax of $342 equals $5,742 which is $626 less than the $6368 that they charged me.

You Know Me

I can’t stress hard enough the difficulty and aggravation the store has created for me. I ordered my furniture in January 2022 they told me it would be ready second or third week of February. Come March I give them a call and they informed me that the furniture will not be available until much later date where I will not even be in the state. They said someone should’ve called me. Now I have no kitchen table for the house I am putting on the market. But the worst part is they won’t refund me my money. Due to the credit card having fraud two days after being at their store . So I had to wait for a new card and they still won’t credit me my money. It was a debit card also. They asked me for a letter from the bank but the bank will not provide the type of letter they are asking me for. Spent two or three hours on the phone with the bank they tell me they only have auto generated letters they can send. We provided the new card attached to the bank letterhead but that’s not good enough. They’re like accusing me of stealing trying to steal they have a name from the original purchase and we have IDs to show them but still aggravation no refund. Stressing me out