Verizon

Rachel Jara

I worked with Logan today and he was awesome. He was personable and knowledgeable. I don’t know a lot when it comes to technology and he was very patient with me. I upgraded my phone and bought an apple watch and he helped me get the best deal without pressuring me to buy things that I didn’t want. Thank you Logan for making what could’ve been a stressful time perfect.

Tillman Erb (Zack)

I am happy to say that I had an excellent customer service experience at this Verizon store in Wenatchee. I walked in with a SIM card problem and Pablo took care of it right away. This had been near impossible to troubleshoot online or with the Verizon chat or phone agents. Very smooth experience at the store. 10 minutes. In and out. Done.

Paul KungFuMaster

Super helpful. Had phone not getting any signal and was on insurance (we had finally paid it off just a few months ago). Our local Chelan store told me it was due to Spokane tower problem and said wait 2 weeks and then come back (even though we could find no one else having issue). They just looked at the phone, said it was old, and if it wasn’t working after a couple weeks they could sell us a new phone. The next day I took it to this Verizon store and immediately got help as soon as I walked in the door. They tested it a multitude of ways and didn’t give up until they determined the problem (phone was bad). A new phone is on the way at no cost. I can’t thank them enough. The gal that helped me understands customer service and how to maintain life long customers - a glaring difference to my experience in Chelan.

Mary Robinson

About 4 years ago, had a terrible experience with Wenatchee Verizon store, but reluctantly I went into the store with my husband who had some questions about hooking up a new phone, he recently fractured his hip and is on a cane. We were having issues getting up on the sidewalk, and a 2 employees came rushing out to help us, Paulina was one of the girls who helped us, I did get the other girls name, but just wanted to share how very nice they were to assist us....great employees