Popeyes Louisiana Kitchen

Scoutss21962

7/1/22 my wife went thru the d/i and ordered a 12 piece family meal, spicy, which included a large red beans and rice and mashed potatoes and white gravy, and six biscuits. Cost $35.71 with tax. Upon arriving home, we found 10 pieces of chicken, half spicy and half regular, but there was only one breast and one wing, the rest was 5 thighs and 3 legs. They provided two large red bean and rice containers, and four biscuits. I immediately called the facility and a lady answered the phone and advised the manager would call back. On 7/2/22 I called the store again as I didn't hear from anyone, I did get voice mail and left a detailed message. Again I called 7/5/22 but the phone only rang and no one picked up. On 7/11/22 I called twice and the phone just range and rang, no one answered. So I went to the store and spoke with the manager John. I explained what had happened and advised him that I would prefer to get either the money back or a gift certificate. He only offered to provide 1 large side, and six pieces of chicken. I again asked for a refund and he claimed that we should have just brought the chicken back for replacement. I told him I attempted contact with him the day of purchase but no one ever called back. It's a 15 minute drive to the store, and that night I opted to just get a pizza at Luigi's next door instead. I told John the Popeyes store manager that they had seen the last of us and that he could read the entire sage on social media. My recommendation to others: find a different place to eat. The cleanliness of the store has always concerned me as it looks nasty. I've enjoyed Popeye's chicken for several decades, however my family and I will never go back to the store in Quinlan, Texas. I also noted on our receipt that John was the one who filled the order. Good grief.

John Gunter

Asked for spices and I got regular. Got extra side of beans and rice, wasn't even half full. They also gave me wrong sauce. Asked for unsweet tea, got sweet.

William Pinson

mashed potatoes with Cajun hravey and fried chicken! don't forget the sprinkles, you have to ask for them!

Guy Inthavong

We love this location the BEST. We always go there on Sunday when we were in town. Tabitha and her team are the BEST in customer service! Tabitha remembered my order every time and her team members are very friendly. The service is prompt and the chickens were hot and fresh. We were never disappointed in their food and service. Greeted with great smile every time. We've been to other locations in DFW área but you can't beat the friendly service, excellent food, and over-the-top team members at this location!