Address: 3030 Plaza Bonita Rd, National City, CA 91950, USA
Phone: +16192672765
Sunday: 11AM–7PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
J Jaramillo
Friendly staff. Very understanding and helpful.
Donny Safford
I’ve read a few of the older reviews for this Kay’s store in Westfield Bonita Mall, and I think it is worth mentioning this location is under new, stellar leadership which changed my view of Kays! In November 2021, my wife’s diamond somehow dislodged from its setting. Having recovered the diamond and faithfully followed the protection plan requirements for 15 years, my wife, ventured into the Westfield Mall Bonita store to have the ring fixed. After receiving a call that the ring was ready for pick up, she arrived to find a note in the system that her engagement ring was not able to be fixed and the manager was not available. The manager, Catherine Boyd, later called saying the setting was the incorrect setting for the size diamond in the ring and our only options were to have the entire ring re-built (the style was no longer offered) or, more excitingly, come in and pick out a whole new ring. My wife and I love this ring; choosing a different setting was not part of our shared history. After explaining to Cat that the ring originally came to me bent and imperfect because the setting was the incorrect size, AND since another store had the ring rebuilt to the correct size this would ultimately be the third time we have had a major flaw in the structure of the ring. Prior to my interaction with Cat, I had spent a decade and a half avoiding Kays because of this original experience. This all was complicated by our impending move from San Diego to Omaha, NE, another military move to be executed Feb of 2022. Under these strained circumstances I first spoke with Catherine Boyd. I told her the entire sordid Kay’s story which I truncated above. Cat immediately recognized the situation and personally begin to oversee the rebuild of my wife’s engagement ring. Cat provided my wife with her personal cell phone with a promise to update her on the ring’s progress. Upon its completion, she would have it mailed to her Bonita store first so that, when released from Kay’s hands to arrival in ours, she could control the process with someone who was familiar with the situation. Cat followed up on all her promises. For 6 months, we received periodic updates (and pictures!) of our ring’s progress through the rebuild stage, from molding to finished product. More importantly, for 6 months, we knew we were not forgotten. Just before Mother’s Day 2022 we received our ring. Catherine Boyd’s customer service and caring stand out in the top 3 of my experiences over the thousands of interactions I’ve had as an adult. When I saw the ring after the months of rebuild, I was immediately transported back 15 years and realized I would choose this exact same ring all over again. Cat intuitively understands what I have come to realize during this experience- that in Kay’s bridal set displays you do not sell jewelry, you sell stories. That ring is the story of my wife and I and represents the best I could do for her when we were young and life was simple. No other setting, no matter how new or bigger or what a great deal it would be, could shine back our story to us the way this one has for 15 years and will for years to come. With no expectation for more business or an upsell, Cat spent 6 months correcting someone else’s mistake and exceeding my expectations. She single-handedly cast Kay’s in a different light for my family and it is my intention to call her store whenever I am in the market for jewelry, wherever I may live. I would encourage everyone to do the same if they want an experience that is more than a simple transaction and celebrates the humanity behind jewelry.
Vanessa Rebelez
You will NOT regret purchasing from here, also you WILL BE taken care of. The staff here is so amazing and extremely helpful. Anna is such a sweetie and will make sure you get what you want! I am excited to be a part of the Kay family! I would recommend everyone here. They also have great financing! Give them a shot!
Brett Irwin
I had an unpleasant experience with a return at the Plaza Bonita Store #1363, San Diego. I had put down a down payment on a ring, changed my mind, and wanted a return. I was then told that the process requires the ring back to their possession.I did not have the ring because they just sent it on the way to be resized; what kind of stupid policy is that? I waited a week for a call, and there was still no call. Went to the location to speak to a manager and the same sales lady helped me with thw refund. Instead of returning the funds to my debit card, she decides to put it as credit on the Comenity Card. I had found out the situation on my own 2 weeks later. And I had called the Plaza Bonita store to speak to a supervisor about the refund but according to the person who answered, she was helping someone. Asked me for my name and number, but never called me back. I waited till the next day and nothing. Just because a sales transaction never went through, it shouldn't affect their professionalism. The sales person should have at least redirected my interests and acted professionally. Do not waste your time here!!
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers Outlet can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
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