Mici Handcrafted Italian

Craig Haskell

I spent 20 minutes of hold with “Julie” because they we’re having “delivery issues”. Can’t wait to talk to Elliot as I’m his dry cleaner. 20 minutes on hold, is not acceptable Update: I was emailed and offered a gift card to earn another chance. I’ve a.ways liked the food and sincerely hope this is a “one off.” But realistically, 20 minutes on hold, wow, just wow. Second update: I was emailed on 5/20/22 and accepted the offer of a gift card mailed to me. Today is 6/6/22 and to date I have received exactly nothing. I’ll be honest, the food is very good, the customer service is shockingly lacking. It didn’t used to be this way, it’s sad that this is “normal” now. Third update. I received the gift cards today. They were postmarked 6/10/22, almost a month after I was told they were being mailed. How very proper it took a long time. Just like being on hold, expect to wait to correct any mistake. Nothing is handled quickly and you will spent time thinking they completely forgot you, once again, the food is very good. The customer service when things go wrong is shockingly bad. Can’t wait to share this with Elliot.

CINDY PROBST

I have been a Mici customer for a while and loved their salads. This past February I ordered 2 salads and they were both terrible. There were no toppings, the salad was brown and the salad size (should have been large) looked like it was a side salad. I paid over $30. for these salads. I wrote to Mici and heard from a woman named Julie. She apologized and told me that I would receive a refund and some coupons. That was in February and I have yet to see either. Very disappointing.

Matthew Stenger

Best pizza I have had in my life! The crust, sauce and ingredients are out of this world!

Matthew Hedinger

Got a Cesar salad which was the lightest and hard parts of a romaine heart. The Alfredo was kind of bland so I asked if they had salt and pepper, they only had salt packets no pepper so I ended up only eating half of everything. I was hoping for great things from this place.