Five Guys

Alicia Moyer

While on the road, I checked Google Maps for some food options en route. I saw this Five Guys location, and that they had an online order option. Online ordering through Five Guys for pick up was simple and easy to understand, and well optimized for my phone. (If you've not had their food, it's burgers, fries, and shakes). This location is in a strip of shopping stores. Google had its location wrong (wrong building!!), so I did have to detour to find it. For the size of this location, they were quite busy. The food is made to order, so there's usually a short wait even if you're first in line. I odered online- so the food was ready by the time I arrived (in less than 15 minutes/as promised). The order was accurate, and tasty. Despite the heat of the kitchens (the whole cooking area is open, so you can see preparation), the staff was doing their best to serve everyone in a timely manner. The staff was polite and working efficiently as a team, but also looked as though they were perhaps short staffed and just coming off of a rush- a bit stressed and hustling. I did go back through the line to purchase a fountain pop, as that was not available online. They have a Coke Freestyle machine. Despite the puddle on the floor that looked like someone had lost some of their ice, the machine was functioning correctly and had each option that I tried available. Ketchup, lids, straws, and napkins were all stocked. Would definitely return.

Jeanette Stoley

I ordered a little bacon cheese without the bun and a small order of fries. Got way to many fries and to me the fries were mostly burnt and no bacon on the burger. Very disappointed.

Shane

Put in an order for pickup and got there at the pick up time. When i told them my name, he looks at the two bags up there and says it will be a few minutes. No problem at all! I waited 15 minutes more and asked where my food was because people were ordering and getting their food well before i was. The cook, with attitude, tells me “it’s been done” like i didn’t just ask him for it 15 minutes ago (the same person). Then, i open the bag and usually, the fries cups are full with an extra scoop in the bag. They didn’t even fill up the two cups to the top this time. Not to mention, one of the two bags sitting up where they sit when they’re done, was mine but for some reason it sat there while they told me mine wasn’t done. Pretty ridiculous for an almost empty resturaunt while i’m standing right up front waiting the whole time. Manager was nice and offered to remake which i declined and just wanted some more fries that i paid for. However the other staff I dealt with were very rude and dismissive even though I was very nice and calm about THEIR mess up. I wouldn’t write this review however the attitude of staff seems to be an ongoing issue and tonight was pretty ridiculous.

Nicky Heisler

Easter Sunday! Come in and they are playing music that has tons of the worst curse words! I asked them to stop playing it. Not only is it Easter but there are little Kids here!? He said “ I notice you dot have kids with you.” Btw, this is a grown man that should know better! He stopped it for 3 min then started it again but louder! Owner should know! Do better 5 Guys! Sad that these young adults don’t know better!