Paso Robles Intermodal Station

PS

Nice small clean station - the conductor was very helpful

Leonardo Villasenor

Directed to; Amtrak & CEO: Richard H Anderson Feb, 6 2019. Bus 4768 3:15-6:30am Driver "Jim" [Refused to disclose last name] (American Transport) Driver was blatantly too tired to drive or drunk! He woke me up several times because I could hear the wheels start to vibrate from the side emergency vibrators . When I finally started watching Jim drive I noticed he was swerving through lanes. He also kept his window down in 30 degree weather! That was a huge indication that he was tring to keep himself awake! After several times asking for the window to be raised for over 30 min. he did nothing. Then yet again he crossed lanes in the Gaviota Canyon (An extremely dangerous curvy area!) and swerved into the left emergency vibrators way past the yellow limes! Causing everyone in the bus to become extremely alarmed by his driving! Jim immediate yelled " I was getting out of the was from something in the road ." To which I replied, "that I was watching and filming and there was nothing in the road!" Jim said " Don't worry theres cameras on the bus watching." ( I'd like to see the video!) I was so scared I was already filming his driving, and the film shows nothing in the road! Once in the train station in Santa Barbara, the manager on duty was notified of the situation and asked to take action & check their contracted driver to see if he was drunk. The manager & Jim had a quick talk and all was good for them. The manager said that the only thing I could do is call in a report to Amtrak. I told him I had no reception & asked to use the phone. He said no. Jim left without having a sobriety check! Once on the train I saw the manager talk to the trains security & conductor. I asked them why they couldn't have done anything to console the passengers. They laughed a bit between themselves and said " Don't worry the train wont go out of its lanes." Like it was a joke to them. AMTRAK NEEDS TO TAKE SAFTEY FIRST! They should take more oversight of the contractors they use! This is not the first time I've had a completely negative situation with AMTRAK. AMTRAK's customer service is the worst!

Clovie Stewart

No inside waiting station.Poor service. As much as we pay to ride Amtrak to come to your town you could do better.