Address: 3000 Gateway St Ste. 210, Springfield, OR 97477, USA
Phone: +15417269400
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Mitchell Burnem
Super friendly and knowledgeable. Justin sized my watch in under a minute. I highly recommend Kay Jewelers!
Tiffany Olson
Ever since the first ring we ordered it has taken forever for them to get it back then they don’t tell you until you have to call in to check to see if your ring has arrived that you have to come in to sign off on it being sent off again to be sized 🤦♀️ they are awful at communication you have to keep calling in to check the status of your jewelry then have attitude with you. we spent way too much money for this. Won’t be returning. And i will spread the word.
Rebekah Straw
My Kay Jewelers / Neil Lane Story This is not my first bad experience with Kay Jewelers, but I am hoping that it will be the last. October 2020 - I took my Neil Lane diamond wedding ring into the Albany, Oregon Kay Jewelers because the main diamond had an inclusion that had spread to the outside and looked like a crack in the side of the diamond. The manager there tried to tell me that it had always been that way. I told him it hadn’t, and he repeated that I just didn’t notice it. Finally, a lady working there looked at the diamond and confirmed what I was saying...there was a jagged crack in the side of the diamond. The store said that I could bring the ring back in after the first of the year (once we were through holidays and a few events in my life) to be sent out to have the main diamond replaced (as per the insurance policy my husband had purchased on it). January 19th 2021 - I brought my ring in, and they sent it out to have the diamond replaced and expected the ring would be back on or by February 19th. The Albany store was closing for good the very next day, but confirmed that my ring would be sent to Springfield, OR. February 22nd 2021 - I called the Springfield store to find out when my ring would be in, and was told that it would actually be up to another month, and that the Albany Kay’s had misinformed me. March 14th 2021 - I called to confirm if my ring would be in by the 19th (as expected) and was told that it appeared to be from everything they saw. March 20th 2021 - I called to ask if my ring was in, and was told that the ring had come in but part of it hadn’t been polished and it looked really bad. The store had sent it back out to be rhodium dipped and had put a rush on it, and said it would be back within 7 days. March 26th 2021 - received the call that my ring was in. I was out of state, so wasn’t able to go in for a few days. March 29th 2021 - my husband and I went into the Springfield store to pick up my ring. As my husband was looking over the engagement ring and the supposedly new diamond, he noticed that it had the same jagged crack as the diamond that was supposed to be replaced. They (Kay Jewelers and Neil Lane) did not replace the diamond as they and the contract and insurance promised. It appears that they held onto my ring for 65 days and didn’t do anything except rhodium dip it. The Springfield store has now sent out my ring once again and are promising to put a rush on it and get it back as soon as possible. I want to know WHY this happened, Kay Jewelers. Why did you hold onto my ring for so long and not do what you promised? Why did you try to pass off my old diamond as the new diamond? And HOW are you going to make this right??
Karlie Wolfe
I lost a diamond on my new wedding ring then covid hit. No way to fix. I called justin in the gateway location and explained I am meeting my husband's family for the first time and I have no ring! He came threw for me and replaced my ring! Awesome service
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Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
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