Verizon Authorized Retailer - Wireless Zone

pinika khodtecha

Bad experience I’ve ever had. The tech guy works on 8/13 at 5:40 PM and 8/14 at 10.20 AM. He was so rude, he has no customer service skills at all. He had not explained anything about what kind of service they can provide. I went there to get a new sim card and got charged for 15 dollars, after I got my sim I asked him to borrow a sim removal tool, so I can put a new sim card on my phone because I wanted to activate my new sim card immediately before I go work. He told me to use the pin that came in the iPhone box or use earrings to do it ((but I was already there)) I was told by him that he didn't have it. How possible is that? you didn’t have a sim removal tool in your store? How would you assist your customers with their phones?? I think he just doesn't want to help me or he doesn't like what he is doing now. He has an unprofessional attitude he needs a lot of customer service skill training. *this store was unable to assist with any service issues. Stay away if you don't want to waste your time.

Megan Ales

Jake from Plymouth Verizon store was amazing! He was very helpful and his knowledge was outstanding stop in and see Jake he can help you with all of your questions.

Mike

What a terrible company. Not only do they lie and tell you they have a phone in stock . They also have you travel to the store to buy said phone . To realize said phone isn't wht I asked for but a pixel 6 instead of the pro . Simple exchange right ... Nope they never ordered the correct phone plus customer service has been dealing with this for over a week. And has yet to ship the correct phone or basically do anything. For such a simple issue wireless zone has show incompetence every step of the way . They have still yet to do anything. I call customer service twice a day for 4 days an nothing. Plus they screwed up the billing as well but I haven't even addressed that yet ... I'll be complaining to Verizon as well they shouldn't be able to sell Verizon phones

Ron Cyr

Tyler Stover did an awesome job helping me out with issues with my new iPhone 13pro. The staff in general was very accommodating but Tyler specifically helped me out. Great kid!!!