Dunkin'

Category: Coffee shop in Springfield, Massachusetts

Address: 568 Belmont Ave, Springfield, MA 01108, USA

Phone: +14137335193

Opening hours

Sunday: 5AM–10PM

Monday: 5AM–10PM

Tuesday: 5AM–10PM

Wednesday: 5AM–10PM

Thursday: 5AM–10PM

Friday: 5AM–10PM

Saturday: 5AM–10PM

Reviews

Taisha Velez

Jul 24, 2022

I go here for my daughter mainly and they are always so friendly and willing to understand that I don't know how to order from them and they hook it up with the right info

Grace Goodridge

May 9, 2022

Love there coffee can't eat anything else because it has eggs in it

Amanda Johnson

Nov 2, 2021

Complete incompetence! I pulled up at the drive through and ordered 6 glazed and 6 chocolate frosted, which is what I get at every other location and have never had a problem. But they were confused by the terminology "chocolate frosted" so I said the glazed donuts with the chocolate frosting. They finally bring out the box and it has 6 glazed and 6 double chocolate. I told them this is not what I want and they said very rudely "well you said you wanted chocolate on chocolate." These words had never escaped my mouth yet they insisted that they were right. They finally go to trade out their incorrect arguing and they switch them out for chocolate glaze - also incorrect. I told them this is not what I wanted either. At this point another lady comes over and very rudely says "what do you want?" I told her glazed donuts with chocolate icing. She replies very rudely "that's called chocolate frosted ma'am" which is what I ordered and they were confused. She finally brings me a box of the correct order and throws it out the window, not even completely closed and said "you did order chocolate on chocolate" and walked away. I never ordered chocolate on chocolate and she was just saying that to make them seem right which they were completely 100% in the wrong. I also had to wait for a very long time with a hungry toddler in the backseat while all of this was happening. Will not return to this location again!

L J

Jun 19, 2021

I used to love this particular store but not anymore. The employees just do not care how they make their customers coffee. Almost every time I go there my order is always wrong. This morning my coffee had no sugar and I ordered sugar in my coffee. I will be contacting the corporate office about this issue. Enough is enough! Care more for your customers or hire better employees

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Questions & Answers

Do they have free WiFi here? Can you sit down for a while?

Rob Lee | Jun 18, 2020
Wendi Kelleher | Jun 19, 2020

Yes they do, and yes you can.

Read More

Why is a 24/7 Dunkin’ closed at 10pm?

becca herman | Dec 20, 2020
Emelie Alvarez (Hey tootz) | Dec 21, 2020

No sure why they false advertise 24/7.but call the store and just ask what time they close that day,due to co vid all stores have changed thier hours .

Wy is so good?

Raymond Sierra | Jun 19, 2019
kevin leclerc | Jun 20, 2019

They get your order right 99 percent of the time.

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