The UPS Store

Ken Smith

I had an important package delivered to this store with instructions that it needed an adult signature to pick it up. Instead, an employee of the store placed it in a P.0. box for a customer with the same name as mine. It took 2 days to figure out their error. Supposedly they have asked the customer to return the item but it has been 2 more days and no package. No one at this store seems to really care how long it will take. I will not use their services again. No one that I have spoken to really seems to care about when I receive the package even though I have expressed how important it is to get it ASAP.

Chris

The owner complains about me bringing too many packages to send out. I guess he doesn’t like having a business or making any money.

Nicole Ong

I tooked my package on Monday, the Asian guy with glasses helped me and he was very helpful. On Wednesday, the same package arrived at my apartment. I just don't understand. I have carried the same package back to the same store but the Asian guy was not there. Another Asian guy with long hair helped me and he was really horrible. He blamed me that I did not tear the label out from the package and that's why it returned to my apartment. I mean really?! If I know, I can work in UPS! That doesn't make sense that he blame me on the package. Also I have to dropped it twice!! Just a bad experience with UPS. The package came broken as well! I have to tape it again!

Michael McCune (White Eagle/Ghost II)

Extraordinary Customer Service complemented by kind, patient, and personable treatment from its Staff. We selected this store because of its proximity to our home (I’m Disabled) and the need to get 10 important financial-based Tryst/Estate documents notarized with two witness signatures (vice usual one) at a considerably lesser price than engaging a mobile notary or visiting a professional notary services firm. Talk about discovering a Hit or Miss UPS Store Jackpot, we found true treasure. The Owner, Manager Art Ono, his Notary Specialist, Store Helpmate Paul, and four additional employees all displayed a warm welcome, attentive professional service, and grace under pressure—irrespective of client load or time constraints. The store was surprisingly spic n span clean when compared to other facilities of its kind. Difficult given UPS pickup and delivery scheds, inventory management, people buying shipping supplies (boxes, tape, etc.) and other nick knacks (greeting cards, pens/pencils/highlighters, mobile phone accessories, small cosmetic jewelry, etc.) We’ve lived in 14 American cities and several countries abroad. In the U.S., we’ve done business at numerous UPS Stores. NONE BETTER THAN HERE. A compelling calculus of professionalism blended with humor, humility, and over-the-top helpfulness. Prior negative or so-so reviews are difficult to fathom, because the tone and ethics of Mr Ono as leader, manager, mentor, coach, and knowledgeable UPS/Postal Guide have been in place for almost two decades now. In many respects, it’s still a Mom n Pop, family-oriented business. We all have bad days as customers or come upon customer service folks who may not be in their better selves uniforms on any given day. Still, my wife and I have nothing but praise for this shop and its personnel as they navigated a time-consuming and rather complicated quality control process to ensure legality/propriety of our document verification/certification. Not once did they display any frustration or “hey, this isn’t very profitable” posturing during the 30+ min. undertaking. WELL DONE! “We’ll Be Back!” Whether Arnold joins us or not.