El Pollo Loco

Vncnt

Where's the chicken...I was wondering why the burrito was extra fat lol... Horrabell sorry

Joey Hernandez

Just went and ordered "pollo bowls" for my family. Their response: "we're out of pollo bowls. We only have dinner meals." Ummm... What? You're out of rice, beans, and chicken? The same thing that your dinner menu is made of. Terrible service. Sounds like they have lazy workers at that location. Next time I'll go to churches chicken, Popeyes, or KFC. Edit: I just went to KFC. They had what I ordered.

Greg Jimenez

This review is to the management of this El Pollo Loco. The city face mask mandate has been lifted, so I as well as many other citizens in Los Angeles do not wear mask anymore but your establishment still requires them. I was not able to order and told to leave. I don’t blame your staff because they are doing what management asked them to do. But I was there during lunchtime, I noticed, 2 other customers without face mask who had to leave as well. I could see your company requiring your employees to wear mask but you guys need to re-consider your policy for customers since no other restaurant/ fast food place is requiring them. Btw: I was really craving the crazy chicken!!!

bob dylan

Worst pollo loco i have ever been to in my life. Everything tasted like the people that made it had no idea what they were doing. Mac and cheese was watery and spilled all over my food thanks to it. all the sauces watery, they didnt have creamy cilantro. And the overall quality was just inconsistent with the standards im used to at pollo loco. Maybe the workers were new today but this experience was awful and i wont be coming back to this location. It looks like other reviewers have had this same problem id post on the website so they can better address these issues but from the looks of it it'd be a waste of my time. Nothing has been done about the quality of this place for months if not years i can see reviews going back to a year or more about their watered down sauce and bad service so my advice. Don't come to this location. Why? Because these guys don't care at all they continue to get terrible reviews to this day and nothing changes so don't waste your money.