Lids

Andrew Thomas

Always the best... would never go anywhere else.

Cierra Harvey

HORRIBLE CUSTOMER SERVICE!!! My father went in there looking around to shop while I was in another store and they asked if he needed help he said hes just browsing they rudely asked "well are you going to buy something or not" He wouldve bought something But left immediately because of the rude younger employees working there! Rude Incompetent employees who should never work around people. Will NEVER come here again

Rev William A Robinson

I had some hats embroidered at this store in the past that turned out fairly decent, so I went to them to have several hats and shirts embroidered for me. I purchased my own garments. I took them to the store on a Tuesday, and was promised the finished garments on Thursday by 3pm, I called the store around 2pm and was informed that the job would be finished around 6pm. Well that didn't work for me because I had class at 7pm. I informed the store that I would wait until the following day to pickup. Unfortunately I was unable to make it there on Friday but went to the store on Saturday afternoon thinking that all I would have to do is pickup my order. Well it wasn't that simple. When I got there I was informed first, that the job was not finished. And second that "someone" messed up one of my hats. And even though they replaced the one, it was a different color. I arranged to have one of the shirts done and two hats that were supposed to have names on them done while I was in the mall. And when I picked up the 2 hats (which had terrible looking embroidered names on them) and on the shirt, there were a bunch of black stains on this brand new shirt, and the logo looked horrible and was not placed as I ordered. But this is the biggest problem I had, They tried to give me this stuff, in the condition that I described, without any explanation. And while they reimbursed me for the embroidery, they did not pay me for the shirt and 2 hats that were destroyed. By the way the lady who did the work happened to not be there when I came to pickup my order.

John Harkins

Was sold a defective SnapBack hat. Was refused a refund or exchange even with the receipt was meet with uncalled attitude, lack of reason for why the product couldn’t be returned/exchanged the employee was extremely disrespectful and was cursing at my wife. I buy hats from lids 90% of the time. Won’t be doing that anymore.