Hot Wheels Rentals

Nenad Grujicic

Worst possible place to deal with. I brought a motorcycle for a tune up, then it stop working after 1 mile. I brought it back, they informed me that they will change one part and it will cost another 100$ but thats only thing that has to be changed. Then the next day they called me and ask for extra money, and guess what they change the part but the motor still didn’t work. They ask for extra money for diagnosis and told me there is multiple parts that has to be changed but they wont tell me which one until I pay more. At the end they return it with a broken light and not working. I requested to talk to the owner but she refused to answer. Avoid this place, horrible mechanics! SCAM!

kathy santos

This was my first time renting at this place. First time in Miami actually. I can honestly say that their customer service is absolutely disgusting. I called earlier today to complain because my boyfriends bike had no working headlight, I spoke to Yani and she was so quick to brush me off without even letting me speak. I understand that they were busy but i had a simple question and she told me to go look at my contract which I did not have handy because I am on vacation and I was swimming in the pool. The female worker, Yanni, was extremely rude and inconsiderate. The worst customer service I have ever experienced. The only person who was actually nice and very accommodating was Jose who has only been working here for two weeks. Overall my experience was not as satisfying. If a worker can’t handle a busy wave then they clearly shouldn’t be working in the customer service industry.

Dustin Fulton

If you look at my review history, I'm pretty generous and give the benefit of the doubt in any situation. I'm very rational, patient, and fair. However, if I could give this establishment zero stars, I would do so for the first time in my review history. The beginning of the rental started out decent. It was cordial, albeit slightly awkward. The beach cruisers were were renting weren't ready to be rented. Though we didn't find this out until after we paid. After we paid, the bikes didn't have handlebars ready, and two tires needed to be changed beforehand. We thought this was odd, but didn't want to deal with a flat tire later on, so we didn't say anything. When we were about 5.5 miles away, the chain on one of the bikes snapped right in the middle of A1A, in a very dangerous situation. We were forced to walk the bike back. We did not want to risk leaving the bike there for any reason this would come back to be an issue. In the morning, we decided to return the bike that had the chain snap. Rightfully so, our friend did not feel safe riding their bike especially after having the chain snap on a major road. We went to return one bike and asked for a refund on that single bike. I believe his name was Oliver. He made a phone call, and returned the 3 day rental fee (65$). He then proceeded to try and charge her for a single day use ($30). I jumped in and said that doesn't seem right and is absolutely unprofessional. We are being very understanding in the situation and we are not asking to return the other 3 bikes, just the one bike that was not able to be used. Her chain snapped and we were not able to use the bike. He proceeded to say 'Well I already made a phone call, it's too late'. I proceeded to tell him that he needs to make another phone call then, because this is unacceptable. He immediately lost his temper and came AROUND THE COUNTER in a very aggressive manner telling me to get the f**k out of his store. We were all in shock at the situation because were were being more than courteous and rational. I didn't think it ever snowed in Miami, but clearly his behavior showed he was hit by a blizzard. To add to the insult of injury, the next day another bike tired popped while we were yet again 5.5 miles away. We had to find a van taxi to take the bike back. We had another day on the rental but we returned it anyways. We did not want to deal with them any more. Be incredibly wary of this establishment and hope you don't have any issues. Edit: In response to your reply, I thought Collins Ave and A1A were the same thing, so this was my misunderstanding in not knowing the area. I just checked the map and realized they are separate roads. We stayed within the boundaries. Thank you for your reply!

Magali rack

I had a great experience with Hot Wheels Rentals & Tours! The customer service was impeccable and I just loved driving around Miami with my scooter. The reservation process and drop of the scooter was quick and easy. I had no problems at all and drove pretty much everywhere in Miami. Highly recommend.