Verizon Authorized Retailer - Victra

P NicheleOtt

Our Verizon employee was wonderful. Took care of everything to help with a new phone because the Pacific Ocean ate mine! Wonderful experience!!

Susan Nelson

Arrived at the Newport store dealership a bit frazzled, as I'd permitted a system update to my Samsung S10 that morning, and the phone suddenly froze with the "aqua screen of death" at the 25%-updated point. I immediately looked up the issue on my laptop and learned the exact fix to reboot my phone using it's volume, start, and Bixby buttons in a couple of particular sequences. I performed the sequences eight or nine times, and the phone began to reboot but each time then reverted to the "aqua screen of death." My first question to the three staff at the dealership was, "My phone has a problem; which one of you guys is the most techie?" All three answered that they were! Relieved, I handed over my phone, and although they tried mightily, their ultimate conclusion was that the software had fatally failed during the update. Chris helped me select a new phone and stayed with me every step of the way while we got it up and running and all of my Verizon Cloud data and photos downloaded into my new Samsing S21. All three staff deserve the highest of accolades. While there, I witnessed how each one calmly and competently helped me and all the other customers who came into the dealership presenting with one problem or another. This dealership gets my top, ten-star rating!

Linda Speicher

Josh was absolutely awesome. He's made sure the 2 phones we got were up and running before we left. Best service ever.

Thomas Tappenbeck

We visited this store location seeking help with a brand new phone, after multiple unsuccessful attempts in Portland. Josh Duffy was very helpful, courteous, and patient with our questions. Would highly recommend this location to anyone needing service at Verizon.