Pizza Factory

Honey S

Ordered pizza this evening. Delivery order had not arrived at 70 minutes past order placement. I called to inquire. Pizza has been sitting there, a mistake was made and they coded it as a carryout. I get people make mistakes, but no reference to an apology and I was denied a discount on today's order. This isn't the first time the customer service has been disappointing. Pizza finally arrived 1:40 minutes after placing the order. Cold.

John Fulbright

Decent pizza; Horrible service. My mom and I arrived tonight at 7:45 p.m.--an hour and fifteen minutes before the posted 9pm closing. We wanted the salad bar. Everything was still out and on ice, but one of the workers said, "No more salad bar!" No apology whatsoever. So, we went with just pizza and a couple of drinks. I went to get a refill around 8:30, and the fountain had been turned off. Had to ask one of the workers to turn it back on. Ten minutes later I went back again, and it had been turned off AGAIN! I threw my cup away. One of the workers asked if I needed it turned back on. I said, "No, I'm done," and we walked out. We have liked this place in the past, but we won't be back after tonight. If you're going to shut everything down by 8pm, then don't post your closing time as 9pm.

Ginger Schmidt

On Saturday last I took my family out to dinner here and it was an utterly miserable experience. The food is adequate and the service was fine. But something happened that the manager, a choleric man with a goatee, felt the need to berate his staff publicly. The profanity laden badgering was so bad that we would have departed immediately except that we had not yet received the meal we had prepaid for and had no desire to have Goatee turn his wrath on us by inquiring about a refund. The entire dining area was acutely uncomfortable by this utterly unprofessional outburst as he seemed to fire the woman he was shrieking at. Regardless of the staffing issues, management has the responsibility to maintain the dining experience for the customers. Despite Goatee’s outburst, no attempt was made to soothe matters with the customers and he continued to abuse his staff with verbal whips. We ate quickly and promptly departed after the food was delivered. On the way home I explained to my children that they should never treat anyone that way or accept that kind of vitriol from an employer. I do not recommend giving money to a company that does not care about the customers and treats their staff terribly. There are much better places in Coeur d’Alene.

Angie Brainard

Our saddle club has been regularly reserving their banquet room for our monthly meetings. We spend several hundred dollars on food and drink while we are there. This month, we had some very contentious topics to discuss and our meeting we t a little long. Rather than closing up and sending all of his employees home, the owner had all of his employees line up along the front counter outside the door to the banquet room and wait, with arms crossed, while he came into the banquet room and made several very rude comments about "Can't we tell time?" "Can't we wrap it up?" "Aren't we done yet?" with lots of sighs as he snatched up items off the tables. And then had us exit out in front of his line of employees, glaring at us. All of whom could have left 15 or 20 minutes prior if he had been a responsible business owner taking care of both his employees and customers. This pizza is sub par, he keeps red wine in the chiller ( blasphemy!), his salad bar is usually mostly empty and it's like pulling teeth to get an employee to fill it, and he is a very rude person who should not be dealing with the public, in my opinion.