Lowe's Home Improvement

Jes L

Kudoos to Johnny who works in the appliance center. We have purchased other appliances he has always been courteous and very informative. He should be recognized for his outstanding customer service. Thank you Johnny.sbrecognized

Jacob Fraczek

I'm really actually quite disappointed... I take part in their MVP Pro loyalty program and I have a Lowe's card and all that jazz. Around last winter, lumber quality was only slightly higher than the other big orange big tool store that I shall not name, but anyway... I ordered some basic 2x8 white fur and some pressure treated 2x6's. I had it sitting in a wood warehouse at 55-60% humidity and about 60-75F temps for about 6 months. I had to return it though because I didn't need it. So I went to return them, and the pro-desk inspected them, signed off on them and was ready to take them back, but I was slightly over 6 months since purchase, and because I forgot to use my rewards card for that particular order, instead of getting a 1 year return, it was the discretion of the "returns person" at the desk whether or not to give me a return. She refused to give me a return. Not only that, but she even refused to give me store credit. I thought that was really messed up. I was literally going to turn around and just buy something else. I brought the wood back 17 miles, loaded and unloaded and loaded again, I thought that was really screwed up... the wood was in the exact same shape I bought it in originally. These were literally the best pieces of wood when I purchased them, I sifted through all the garbage lumber, like 1 of every 5. On top of that, a lot of times they don't have the products in stock that I need. I had a hell of a time finding insulation once, among other things, missing some pex adapters, variants of piping and a lot of plumbing hardware, other basics, et cetera. They listed that they had a whole ton of it on their website, but when I get there 5 minutes later, it's all gone. It wasn't off by a minor count either... They're really batting 1000 with me lately. I think I'm going to be spending more at the other big orange store instead of big blue.

Sam Sarson

I had given three stars a year ago. This chain just doesn't care rude people. I don't know not my department as they just keep going by. Can't purchase carpet associate says it's broke. Is it true or did I ask for something he didn't want to do. It's really ok with me my money can happily end up in a CUSTOMER caring store. Kindness goes a long long way. Hopefully I can give more stars on future necessary visit.( I'll have to need the item bad)

Holly Bartlett

Love shopping and working here. All of my coworkers because of the shortages in employee power and product availability are working extra hard to make your experience pleasant and successful. Help them out with your patience and understanding. Thank you!