MacDonald Motors

Bill Demers

I never write reviews, but I feel I am doing this as a public service announcement! I was in the market for a new truck and in the past I had purchased a couple trucks from Berlin City with great success. So I looked on the lot at Berlin City Ford but due to supply shortages, they didn’t have what I wanted, but could order me one. I was too impatient for that, so I found what I was looking for at MacDonald Motors in North Conway, I spoke with a salesman and agreed on a price, without looking at the contract, my fault, bad move #1! The salesman and I had discussed a dropped in bed liner, keypad on the door and mud flaps which he said would be an extra $52 ish per pair. All was good or so I thought. I offered to return in a week with my truck and a check but they suggested that I just sign my title and come back in a week or so with the balance. The finance guy suggested that I just wire the money, which I ended up doing, bad move #2! I went back to the dealership two weeks after the sale to have the bed liner, keypad and mud flaps installed. All was good until they gave me a bill for installing the mud flaps, and then a separate bill for the keypad and installation too! I mentioned to the salesman that the keypad was supposed to be included in the deal and he said “NO”, my fault, bad move #3! It ended up costing me $30 to wire the money to them and it cost them $15 to receive it. Guess what, I got yet another bill, this time in the mail for the $15 it cost them for the wire transfer! I am just thankful I didn’t have to pay extra for the air in the tires! There was also a bed divider listed on window sticker ($391) that wasn't in the truck when I picked it up, they happily provided one when I asked, but IF I hadn't asked, I wonder if I would have received it. Their service dept was very good to me, BUT I will NEVER buy another vehicle from MacDonald Motors again! IF you do, be prepared to record your conversations and look at the printed contract before agreeing to the deal. I am not saying they lied to me, I am partially to blame, but they won’t get me again!

Janette Jenkins

I love my new SUV!! I couldn't be happier with my new purchase at MacDonald Motors. Everyone there was knowledgeable, helpful and kind. I felt taken care of, as if I were family. I highly recommend this business for all your vehicle needs. Thank you, thank you, thank you for making my purchase stress free.

Dennis Morgan

Ordered my new Bronco at Macdonald Motors and they were great. Responsive to my questions and calls even when it took way longer for Ford to make the Bronco than expected. Very pleased with what arrived. From sales to finance, super nice folks.

Stacy Rinaldo

Bought new tires, great deal, and had all 4 done in about an hour. Staff were polite and friendly. They are also one of the only dealerships in the area that has the new Bronco * it is not for sale it is a demo only for test driving.*