Bank of America (with Drive-thru ATM)

Bree Kliese

This bank is disregarding legal documents and refusing to release money to family. BofA has gone as far as made up rules to hold the money in escrow. Now they refuse to notarize the documents they are demanding, stating we don’t have an account there! What are you saying BOA ? Did you steal our money? We had an account ? But now you say we don’t? What did you do with our money?

Tina Lackner

I opened my account at this branch of Bank of America over six years ago. Tuesday, I went in to deposit a check from my IRA account because we made a sudden decision to move and need the extra money in there right away. When I got to the teller, I had her check to see if there would be a hold and for how long because the new landlord would be withdrawing the move-in cost on Friday. She was unable to tell my how long of a hold they would place but was able to tell me that there would be a hold and that it could be up to two weeks. I left to attempt to cash it somewhere else but couldn't because of the amount. I went back into this branch to see if there was anything they could do and I was told by the manager that they were unable to do anything. I called the number on the back of my debit card hoping to find someone that could help. Again, I was told that there is nothing we can do and she assured me that the check would be held for five days. At this point, I am in tears and ready to open an account at another bank, but we are in the middle of a pandemic and from what I was able to find out most banks are not opening accounts at this time. I spent three hours trying to cash this check to get the funds into my account and ended up making arrangements with family to borrow the money. Yesterday, I went into the Lake Grove branch and told them what happened. The teller asked me who told me that there would be a five day hold. He the told me to hang on while he did some things on the computer. A couple minutes later, he told me that he had cashed the check and deposited the cash into my account and it was available immediately. I wish I could rate this branch less than one star. They are the reason that I will be moving my account elsewhere.

Charles Peck

This is a really fantastic bank if you just have to have your life completely ruined. I did everything I was supposed to do to make sure I wasn't getting caught up in a scam, and the bank itself decided to freeze my accounts and not send me any of my money for 3 months! On top of that they told me my direct deposits wouldn't go in since it was frozen. Wrong again!! I went in at least 20 times to get them to fix it, and all they told me was that I had to call corporate. When I lodged a complaint with the better business borough they called me, and told me that I SHOULD HAVE RESOLVED IT WITH THE LOCAL BRANCH!!

Kiani kianiho

I always feel welcomed at this bank.. someone always greets me or talks to me if I have to wait in line for the teller. One of the girls Brandy is super super awesome the last time I went to the bank was maybe four or five months ago until today & she remembered me as soon as she saw my name; asked me how I was and we had a genuine conversation! I really appreciate her friendliness. All the employees I've ever experienced there are awesome and seems to be a great place to work!