Rushmore Loan Management Services

Tami Roman

Under NO circumstances should you use this company! They will mess up your mortgage, have erroneous hidden fees and offer no competent customer service workers. HARD PASS ON THIS COMPANY!

Patty Hicks

We were not happy at all with Rushmore. My mortgage was made on auto pay. I was never late with a payment. Included in our payment was our home owner insurance and taxes. We sold our house a few weeks ago only to find out Rushmore had not paid our summer tax bill. Now we paid them in escrow to pay the taxes. So where did the money go?? I have called them I have emailed them and no response. So now I had to pay the taxes again so I could close on our house. I have never had a mortgage company treat their clients this bad. I WILL NEVER USE THEM OR RECOMMEND THEM TO ANYONE!!

Drew Waller

This company, Rushmore recommended GoodMortgage for me to get a equity loan for a piece of equipment I wanted. I’ve been in the process of acquiring a VA loan since 2/2/22.. I have met all the test and inspections and the loan was supposed to be done in 30-45 days at a locked rate starting 2/2/22. It’s not going to get done by this GoodMortgage com. Thanks Rushmore for the bad advice of who you thought I should do Buisness with. Shame on me for not looking up the reviews on GoodMortgage. They are pretty bad. Most of the reviews say RUN AWAY from this company🥵

Susan Thomas

My mortgage was bought by rushmore from wells fargo 2 yrs ago. I have been trying to resolve an issue with hazard insurance charges on my escrow account placed by rushmore for over 1.5 years. My condo has a blanket policy in place; had faxed it, emailed it, certified mailed it to rushmore only to be told repeatedy it was never received and continued to be charged for their hazard insurance. Finally, over a year later, they confirmed receipt of the policy and claimed they credited, well first I was told the credit went towards the mortgage loan, then I was told it was credited to the escrow account, so not sure if there was a credit applied to either. The customer service reps were not able to show, verify with documentation, where the partial credit was applied. It is not visible in my online account docs/statements. I spent about 4 hours today working to settle this and still...no resolve. No "supervisor" , who apparently is the only one that can do something about this issue, is available because all of them are in a meeting...and no, I will not hold until they are out of their meeting. We are dealing with a huge investment, asset here. The time and energy I have spent in working to resolve this is unacceptable...for a "partial" credit bc apparently they did not receive the 2nd blanket condo policy doc...time to contact the BBB and move my mortgage to a competent and professional financial instituation. Any recomendations on that would be greatly appreciated!!! And thank you wells fargo for selling my mortgage to a financial anemic institution.