IdentoGO Center

Shannon Hamid

The check in agent was so rude. The moment I walked in he sighed out loud and dreading his feet as if “sigh, now I have to do actual work” kind of sigh. While I was pulling out my documents he was just covering his eyes with his elbows on the table making it very uncomfortable as if I’m taking his time. Don’t work as a check-in agent if you don’t understand the basics of customer service Ended up not doing it with them and I walked away. Will go to a different location for TSA Pre check next time

LinCee

They are efficient but the polynesian woman is so incredibly rude. The older gentlemen is efficient, quick and does explain things but he is also pretty rude

John Patrick

Really fast and efficient. No messing around. They were 5 minutes behind my scheduled appointment time but made up for it with a quick, effortless, finger printing.

Frances Peterson

Easy location off the 101 freeway, free parking, elevators for handicapped guests needs, polite staff, clean safe restrooms down the hall. They have you sign in, no cell phones in waiting area, which most ignored. Even if you're early and have an appt, it seems they put walk in folks ahead of you; or they are just running way behind. That added ten to twenty minutes. Not as bad as the DMV. The atrium is lovely and has trees and a fountain. It adds a lovely, fresh atmosphere and clean energy to the building. Overall a most pleasant experience, if you overlook the Big Brother aspect of why you are there to begin with.