Firehouse Subs Glendale Arrowhead

Karen

This has been our go-to sub shop since they opened, but the last 4 orders (yes, all 4) have all taken forever to make and 3 out of the 4 were made incorrectly. After getting home and finding that we did not get what we ordered, the response from the person who answered the phone was infuriating. I asked to speak with the manager and she said she was the manager, and offered only a very lackadaisical "sorry the sub wasn't up to your standard". Not up to my standard? The sub wasn't even the sub I ordered! She did tell me to bring it back, like I really wanted to stop what I was doing and I drive back there. It's very frustrating as Firehouse Subs is not an inexpensive takeout like Subway and, honestly, Subway treats their customers better. Their food isn't better but it is no longer worth the aggravation to go to Firehouse. I do have a recommendation for upper management though. It appeared to us that you may have a problem with orders walking out the door. The young girl who came in and called out she was picking up for Uber Eats or Door Dash (we don't remember which) grabbed 2 bags without even looking at them, and couldn't get out the door fast enough, generating side looks from behind the counter and an offer to us of a free drink for how long we had to wait for our order. I could tell they knew what we saw. It's a shame this is happening with Firehouse Subs.

Kyle Stewart

The 5 staff took nearly thirty minutes to make 2 medium subs (I had to stand up next to the counter and was told ‘uhhh we are working on that one right now”) and while waiting the staff didn’t address the man waiting at counter to order for probably 5 minutes. When they finally addressed him, it was only to let him know they would be right with him. Another 5 minutes until he was helped. When someone asked for help with the soda machine, the worked barked back that she would be a couple minutes.A Firehouse is a good place, but this location is terrible. The staff are mostly young kids who were more concerned debating some video game character’s name. I am all for a good work environment, but the kids don’t seem to care much for the customers or the experience their business offers to the people paying to eat here. Lastly, for a place that is all about hot specialty subs…. A cold, sloppy sandwich without hardly any fillings besides lettuce was a disappointment. Customers beware….

Mindy Holder

I can go in and place my order and I never wait longer than 10 minutes and that's when there are several other customers waiting for their food as well. And of course, the sandwiches are perfect every time! Firehouse Subs is my number 1 go to!!

Laura Shortt

First time at this location; I haven't actually been to this shopping center, in like a decade, but glad to come back, & see what's around! It's a bit hard to see the shop, from the street, if you've never been, but it's on the left/NW side of the 99¢ store. There's many entrance points into the center/parking lot, from 67th Ave, but some left turn restrictions, from 3-6pm M-F, so be careful on that. Lots of parking, both in front of the shop & in the general lot. It's very clean outside & inside, smells fresh & like food, but not overwhelming. I arrived late, after 8pm; they close at 9pm, but all 3 staff members were friendly still, helpful, & quick. I like how you can opt to round the cents up on your order, to donate to local firefighters, which I did, opt for. There's lots of seating, all tables & chairs, w/ 2 chair, 4 chair, & a barstool table, options; the tables are movable too, in case you need more seating, for bigger parties. The drink/accessories area was organized & very clean. On our way out, one of the guys helped by opening the door, for my mom & I, while all 3 staff, wished us a good night! Now that I know where this shop is, I shall be returning, quite often!! This location, is just as high quality, as any other locale, in any other part of the valley!!! Oh yeah, I got the, Firehouse Meatball large sub, medium drink, & a brownie combo, + rounded up the cents, for: $16.00. Great deal, for hot deliciousness