WaFd Bank

Gauge

What happened to being able to get a new card printed when you come in? Now I have to wait nearly two weeks?! I have bills I have to pay, also no one bothered telling me that I could’ve paid $40 to get my card sooner, I had to find that out by calling customer service. Very frustrating and a huge waste of my time!!

Chuck Booten

Tina was fantastic! I have difficult finances and yet she gave me a chance, listened to what I had to say and went above and beyond for me. I can't say enough about how great she was to work with. She did what she said she would when she said she would, no false promises and no wasting time. I will be using WaFd the next time I need financing, no question at all Chuck

Adriane Harvey

Thank you Tina!! You made our refinance process simple, painless, and even enjoyable!!! We are saving a lot of money monthly and can’t thank you enough! Thanks again!!!!

Nicola Payette

Let me tell you how they, "helped," me deal with my late father's estate. I went in first thing in the morning and told a kid with a rediculously large ear ring and no name tag that I needed to close my deceased father's accounts. He asked me if I had X,Y and Z paper work. I told him: No, I was told I only needed the death certificate and an ID, please check the account. He pretended to and then told me, "nope you need X, Y and Z paperwork, go to the courthouse and come back." I drove 20 minutes to the courthouse, wasted half an hour there and almost $40 getting said paperwork just to find out from their call center I was on a wild goose chase; since I was obviously a named beneficiary I did, in fact, only need the death certificate and an ID. Drove 20 minutes back, demanded he check the file, for real this time, and almost 2 hours after I walked in the first time we had everything resolved. Properly. Thank you, kid with a large earing and no name tag, for making something already emotionally draining and stressful​ almost as aweful as the actual passing of my father. Not impressed.