Ashley

Catherine xxx

Furniture I purchased from Ashley came damaged. Said they would have someone come to repair. Canceled that appointment without ever telling me. Kept calling to find out what is going on. Service department extremely rude, could not get any answers. Called the store manager said they have new owners and more service availability. Got notice of a work order. After days of calling the phone # was told my location is out of their work area and notified Ashley Furniture. That was 2 weeks ago. Still have not heard back from them. Do not buy furniture here. The people at the store are nice but the company itself is terrible.

Jennifer Burgess

Walked In to purchase and find a new living room set, not 1 person greeted us, looked our way, or asked if they could help with anything. Walked around the whole store upstairs and down and found two sets we were interested in and no one to be found or help with a purchase, so we walked out.. they were quick to lock the doors behind us though. Horrible service won’t be back.

Christy Ayer

WORST costumer service ever! We have bought several sets of furniture from here & they refuse to fix our couch (see attached pic: this is upright position). They blame montage and then Montage blames Ashley’s and nothing gets done when it’s an approved claim! We spent hours and over 10 phone calls talking to Ashley’s in Manchester, Ashley’s customer service , and montage. The claim was approved and submitted in August and we got the run around from both companies blaming each other. Stephanie , the manager from customer service (would not provide her last name), refused to provide a reselect, which Jim, the manager at Manchester NH Ashley’s suggested due to the mass miscommunication among Ashley’s & Montage. It unacceptable to sell us a product, the insurance through montage & couch through Ashley’s of Manchester, and not stand by either of your products. It is still under warranty that we paid $249 and are receiving nothing but a headache with an APPROVED claim because Ashley’s & Montage keep blaming each other. Also Ashley’s came out today and did not fix it, so they have had eyes on it. Ashley’s said there is no point to put a new mechanism in with a broken frame. The frame has never been ordered by Gretchen B at Ashley’s when Montage followed their procedures. This is unacceptable & we want to hear from someone that actually cares about the customer and the service provided not just by Ashley’s , but the warranty company that they use. Stephanie the manager provided the worst customer service today inferring that our furniture is old, even though is still under warranty, and Ashley’s has not seen it, even after she admitted her Ashley’s technician was at our house looking the broken couch today and has been given pictures of this since August.

Michelle LaFrance

After careful consideration I chose Ashley Furniture for my furniture purchase. I had done a ton of browsing and they seemed to have a nice selection with fair pricing. After waiting the three months to be delivered and with no warning I was told it would be delivered in three days. I scrambled to get someone to my home to be there for the delivery. My furniture came in chipped and damaged and as a first time ashely buyer I was very disappointed. I purchased the insurance so I called the store immediately. I was directed to the warehouse and left messages with no contact. I unfortunately get to work before the warehouse opens and leave after it closes. So I left messages with my information. Nothing. I finally reached out an the app. I was helped for about an hour that ultimately ended in me sending and email with photos of the damaged product. I still have yet to hear back. I am very disappointed in the quality and service provided by this company. I am hoping this will be resolved in the near future