The Home Depot

Angela Phiscator

Looking for AC filters online and found some at Home Depot with an advertised bulk savings of 25% off when you purchase 4 or more. I travel to store #6321 and pick up 5 filters go to self checkout and ring up the items and no discount was taken, I explain to associate the issue and she states must be an online only deal. Go to customer service and explain the situation there thinking they have to be able to help me... talk to 2 associates and no luck. So I leave the items there and try to complete the transaction on my phone... that does not work out so well. So I call home and have someone complete the transaction online. Now I have an order number and get back in line at customer service to pick up my order. Cashier enters number and order comes up but it shows it has not been paid even though it had. Call home to verify it was paid and yes it was, another associate comes over and explains that it has not been paid. I explain that it has been paid and the transaction states waiting on Home Depot to complete. At this point I have been in the store for over an hour and ask to speak to a manager. Adam (assistant store manager) arrives and I explain to him the issue I am having... I tell him all I want to do is buy these filters for the bulk discount price advertised. He states he has nothing to do with online prices and I would have to travel to store #6357 to pick up my online order because that is where the order was placed for pickup. I told Adam " all I want to do is buy these filters for the bulk price advertised online, can you help me" his answer was no I have nothing to do with those prices. Adam even looked up the item online and it showed the bulk discount price but he could not give it to me for that price? I told Adam it showed the other location did not have any in stock when I looked online, he said the order would not complete if they did not have them. So I leave very upset having interacted with a total of 5 associates at store#6321 that could not help me. Apparently you cannot get the filters in store for the price advertised on their website except through the website? I travel back home to Clearwater where I began, I get to the store and guess what? They do not have the filter size I need, Just like I told Adam! So I look online and their competitor has the filters I want for cheaper and with a bulk savings of 15%. I drive a block down the road pick up my 5 filters go to checkout and they ring up with the bulk discount price already applied no hassle and less than 5 minutes in store! Get your act together Home Depot! If you advertise a price on your website I should be able to purchase it at that price in store! I know I can at your competitors and that is where I will be from now on!!!

Jude W

This large store has a great variety of appliances, fixtures, and other goods. If your need it, you will almost definitely find it at this store. Staff is very friendly, helpful, and knowledgeable. Everything in the store is organized into specific areas, which are clearly marked, and it makes it so much easier to find even the small hard to see items. Cudos to this Home Depot for making it so easy and quick to find and select kitchen and bathroom fixtures. Faucets and shower heads are displayed right over the boxed items.

Kristina Bauge

I really wanted to acknowledge this stores manager Tracie! She really went above and beyond to help me out. There were some issues with a special order and when most managers might say "there is nothing we can do about that", Tracie made the extra effort to make it right. This company should be very grateful for her as she took some mistakes that made me a very unhappy costumer and turned it around. Mistakes made by things outside of her control, but she took responsibility for it to assure costumer satisfaction!

Norman Nicholson

This is the worst managed Home Depot I’ve ever been to. Phone sales are next to impossible. There is never anybody there. They send you to customer service. Customer service sends you back to pro sales. Three times I went back-and-forth until somebody finally “volunteered” to take my sale. I wish I could say this was the only time but it is chronic at the store. Reflects very poorly on the managers.