Casella Waste Systems

Category: Garbage collection service

Address: 358 Emerson Mill Rd, Hampden, ME 04444, USA

Phone: +12075933185

Opening hours

Sunday: Closed

Monday: 7:30AM–4:30PM

Tuesday: 7:30AM–4:30PM

Wednesday: 7:30AM–4:30PM

Thursday: 7:30AM–4:30PM

Friday: 7:30AM–4:30PM

Saturday: 7:30AM–12PM

Reviews

yourr sellfone

Jun 11, 2022

Casella simply refuses to pick up my curbside trash on the designated trash day in Brewer ME. I have spoken with their customer service reps countless times, the Brewer city manager and his assistant more times than I can count. And still, Casella simply refuses to pick up my curbside household garbage. Not sure what to do at this point...

Jennifer Totton

Jan 27, 2022

Waiting waiting waiting. Was told “9 am? No problem, I’ll put that right on the ticket.” Except the ticket says “no time guarantee” instead. Actually lied to me on the phone. Needed for one day and they are now saying it’ll be here by 5. Only thing fast is them taking your money.

Lori Thatcher

Jul 8, 2021

Once again I am not a happy commercial customer. They left me in a terrible fix, overflowing dumpster and a holiday weekend with hundreds of campers arriving. I called Monday for a Thurs pickup something I have done regularly for weeks. No pickup. They said they were sorry, that it was human error, but they are not sorry enough to send a truck and remedy the mess. What am I to do? Changed to 4 stars. They sent a truck on Friday. Not my normal day. That's the way customer service should be. One star off for initial screw up and waiting for me to scream before fixing it.

Winston Simmonds

Sep 21, 2019

The scale attendant is downright the nicest fellow you could meet.

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Questions & Answers

How should I properly recycle large items that won't fit inside my container?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.

What are large rigid plastics?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.

Can I put grocery bags into my Zero-Sort recycling bin?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.

Do I need to bag my Zero-Sort recycling?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.

How should I prepare my recyclables?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.

If I cancel my service or place my account on hold prior to the last pickup of the month, will I receive a credit?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Our billing is monthly so if you have any service during the month you will be billed for the entire month.

Does trash need to be separated from Zero-Sort recycling?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.

What is Zero-Sort recycling?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.

Is there a set time each week my trash and recycle will be picked up?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.

Should I still be separating my waste from my recycling? Are you going to be combining my trash and recycling in one truck?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.

Can I put construction debris in my trash container?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.

I (or a member of my household) have been diagnosed with COVID-19. Will you still pick up my waste and recycling? Is there anything special I need to do?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.

I saw Casella placing both trash and recycling in the same truck. Are the materials being mixed together?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.

Should I be bagging my trash, or leaving it loose in the container? How about my recyclables?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.

I normally bring my household hazardous waste to the local transfer station, but I am anxious to go to the transfer station now. What should I do with it?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

Will there be changes to my service day during the COVID-19 crisis?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.

The household hazardous waste day planned in my community was just cancelled due to COVID-19. What should I do with my hazardous waste?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

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