Dillard's

Shahedul Islam

Probably the theres no lush Dillard's nearby like this one nearby. Great selection of merchandise and specious enough to remind you the good old days. Multiple entry and exits, great set up and great location.

Bella Charbonneau

I brought my 90 year old mother to shop in the intimates department. Nora was wonderful took her time with my mom and was so helpful and friendly. She is a breath of fresh air and a model salesperson. I wish every store had employees are great as her!

Terri Bohonko

I am currently looking for a gown for my daughter's wedding. In the past 3 months I have bought over $2K worth of gowns online to try on. The only reason I had to purchase this many gowns online only to be returned is because stores don't offer the same variety as what you can find online. Today, 1/2/22, I was returning the last gown ordered (gown was only $185.00) as my daughter did not like the gown. The store in Wesley Chapel opens at noon. I arrived at noon and had to go to 3 registers and then customer service to find a register open. The customer service rep stated they just opened. My response is that if your store is open for business and allowing customers in, then registers and employees should be ready to work. Finally, I went to the register near the gowns and register was finally opened. The girl took a look at the gown and said she could not return the gown due to deodorant stains. Odd how when I returned all the other gowns, no one bothered to look for stains; they only checked to be sure all the tags were on. I looked at the gown 3 times and did not see any stains. She called over a manager. The manager was not going to return the gown, but I stated I only just received the gown, did not wear the gown and all the tags were on. Since the gown was shipped to my home, I could have said I received the gown in that condition and was returning it for the same reason, but because I was honestly returning it only because my daughter didn't like it, I was being honest. Again, the gown was only tried on at home for size and daughter's approval. The manager said she did the return only this one time and droned on and on about how they couldn't resell the dress due to it being damaged. I disagree there were any stains, but if there were, there wasn't any more than if someone tried it on in the dressing room. It's obvious they did not want to return the dress and were giving me a hard time because the women in Customer Service didn't like that I shot back at her about the store being open at 12 and a register should have been open and she called over to the dress department. With this type of customer service, I won't be shopping at Dillards again. I will drive to Nordstrom's (out of my way) where they have the same or better dresses or maybe I will find one at Macy's or a bridal salon. I will buy anywhere than Dillards. Terrible service. They wanted to give me a hard time over a $185 dress? PLEASE.

Nikki Watson

Dana Hajir was amazing. She helped us find a homecoming dress and outfit with accessories and was very kind, polite, and professional. I would definitely come back just to see her, all other employees were good too. Store was very pristine and organized.