Phillip Ngo - State Farm Insurance Agent

Category: Insurance agency in Fountain Valley, California

Address: 18382 Brookhurst St, Fountain Valley, CA 92708, USA

Phone: +17149623888

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Brice Ce

Jul 7, 2020

if I could give a 0 star, I would. Great at taking your money, worst at everything else. I'm actually your client for multi years, but when I needed help-NONE was provided, yet you make things worst for me. Really frustrating and disappointing. Pretty sure this is not why i go through an Agent in the first place. Receptionists are rude and service is one giant F-you!!! This office is the main reason I moved on from State Farm. You should avoid this place at all cost.

Thuy T

Dec 31, 2014

My review is for the State Farm at 18382 Brookhurst in Fountain Valley. I live in Tustin, CA. I have gotten my car insurance, renter's insurance, earthquake insurance, and homeowner's insurance through them. They have been nothing but spectacular! They are very attentive both inside the office and outside. I usually correspond with them through email and they are very responsive and quick. I have had nothing but great experiences with them. They are always looking out for my best interest and are honest! I would recommend them in a heartbeat!

Gus Lyons

Sep 30, 2014

I have been especially impressed with the level of service I got from Tim Tran and the people at State Farm. Having moved to southern California from Idaho, I needed to get new car insurance and renters insurance for my apartment. Tim helped me to look over my options and pointed out the pluses and minuses of each plan allowing me to choose the one that best fit my needs and budget. He didn't try to push a more expensive plan and I felt he genuinely listened to what I was saying and was searching for in an insurance plan. Like most people, I have very little spare time. Tim was more than willing to work around my schedule and was always there with a follow up call or email to make sure that everything was getting taken care of the way it needed to be. As I look for health insurance, I have no doubts that I will get the exceptional service from Tim and State Farm that I have received previously. Thank you so very much.

Phuong Phan

Sep 23, 2014

I initially contacted Phillip's office as recommended by a friend to get a quote on auto insurance. The initial interaction was by email and was followed up with a phone call by one of his staff, Tommy. He spent a lot of time on the phone to find me the best rate and answering all my questions because insurance is not my thing and I was totally confused. Then I scheduled an appointment to come into the office for the paperwork then returned multiple times thereafter for other reasons. I have to say this is probably the friendliest insurance office I've been to; Phillip and his team are always willing to go the extra mile to help out their clients.

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Questions & Answers

What factors influence car insurance rates?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

How fast can I get car insurance coverage?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

What if I have a vehicle that's not listed on the Vehicle Type section?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

What is the difference between market value and replacement cost?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

What is the difference between sending my quote and purchasing with an agent?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

Why should I sign up for the Paperless Notice of Privacy Policy?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

Is my payment information secure on your website?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

What can I do on the State Farm mobile app?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

What if I have more than four vehicles or four drivers in my household?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

Can I pay by phone or mail instead of online?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

How do I download the State Farm mobile app?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

Can I use my check card or debit card?

Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022
Phillip Ngo - State Farm Insurance Agent | Jun 19, 2022

State Farm accepts most major credit and debit cards.

How can I pay for my insurance if I decide to purchase it online today?

Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021
Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021
Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021
Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021
Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021
Phillip Ngo - State Farm Insurance Agent | Aug 18, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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